Rajesh Singh
Presales Manager
New Delhi
Summary
9+ years of pre-sales experience with a variety of solution design and information technology exposure. Extensive knowledge of customers' needs and how to match solutions to their enterprises effective at amending RFPs, comprehending rival offers, and selecting winning solutions for government and enterprise projects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
20
20
years of post-secondary education
1
1
Language
Work History
Presales Manager
Panamax Infotech Limited
New Delhi
09.2021 - Current
- On-site client/government customer meetings
- Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations
- Achieving best practices and adhering to client expectations for solutions specified in Statement of Work
- Managing the sales bid process by responding to RFI’s, EoI’s & RFP’s
- Working closely with Sales to ensure successful closure of sales process
- Liaising with Product Managers to provide feedback from clients about product requirements
- Keeping abreast of market trends and product & competitor landscapes
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented systems and procedures to increase sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Presales and Regional Sales Manager
Integre Solutions Private Limited
Gurgaon
08.2018 - 08.2021
- On-site client/government customer meetings
- Ensuring that all support regarding solutions designing/solution architecture.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
Project & Presales Manager
Rishiraj Media
New Delhi
01.2018 - 08.2018
- Communicated with clients to define business objectives and present individualized solutions
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Addressed technical issues and guided end users through resolution
- Supported software integration and implemented maintenance enhancements to product development cycle
- Contributed to continuous improvement and quality assurance tasks
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation
- Project documentation, project briefs and stage reports, and business cases
- Maintain effective and consistent communication within team, with peers, leadership team and peers in other IT groups
- Project planning, resource allocation and monitoring, estimating and budget management
- Project communications check points meetings, project board meetings and communications plans, stakeholder engagement
- Clients I have worked with: FICCI India, CII, Fortum, MOFPI, Avery Dennison
Project and Presales Manager
V S Design Worx Private Limited
New Delhi
05.2015 - 01.2018
- Assist with project planning & documentation
- Ensure all commitments are met in accordance with the goals and objectives of the project
- Collaborated with development, QA, and internal staff to develop IT products
- Collaborated with other developers to identify and alleviate the number of bugs and errors in software
- Worked closely with technical team to automate software and IT infrastructure delivery processes following DevOps principles
- Contributed to deployments by testing, debugging, and resolving issues for optimal results
- Prepare reports on project financial aspects and progress
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented strategic project plans to meet business objectives.
Customer Service Subject Matter Expert
Serco Inc
Gurgaon
05.2014 - 03.2015
- Performed general administrative and financial support duties
- Kept and maintained clients support & generated monthly progress reports
- Answered phones and directed calls
- Handled escalations calls.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Education
MBA - Marketing Management And Research
07.2022 - Current
B.Tech Computer Science - Computer Science
09.2010 - 07.2013
Diploma - Computer Engineering
08.2006 - 07.2010
SSC (10th) -
06.1994 - 06.2006
Skills
Strategic Thinking Skillsundefined
Accomplishments
- Haryana Dial 100
- Thoothukudi Smart City
- Thanjavur Smart City
- Jammu State Data Centre
- NTRO WEBINT Tender
- ESIC – End Point Solution
- C-DAC Speech-to-text
- C-DAC Antivirus, DLP & HIPS
- Worked and Submission of bids: Aligarh Smart City, Bihar State Data Centre 2.0, OPTCL 2.0, NTRO Private Cloud Tender, Thiruvananthapuram ITMS, Punjab Police WEBINT Tender, Chandigarh Smart City – BEL Tender for DDoS & WAF Solution, ESIC – Portal Tender, EIL Tenders
- Worked and helped as a Pre-sales consultant for State IT Data Centre, Smart Cities Projects, eGovernance, Surveillance, Managed service etc
- Worked with Government agencies: HARTRON, TCIL, ESIC, Punjab Police, BECIL, NIC Chandigarh, Indian Navy, CRIS, BEL, PSPCL – Punjab etc
- Alliance Management & Relationship with SIs & OEMs, L&T, EFKON, Madras Security Printers, Fluent Grid, Bodhtree, PruTech, PwC, KPMG, BSNL, Tech Mahindra, BOSCH, Hitachi Systems Micro Clinic, Sterlite, Orange, Microfocus, F5 Networks, Force Point, TrendMicro, Arcserve, Nutanix, Veritas, Veeam, NetApp, ED Postgres, Arista, Juniper, D-Link, CISCO, McAfee, Radware, Array Networks, Microsoft, Red hat, Liferay, UiPath, Fire Eye, THALES-Gemalto, eMudhra, CyberArk, HaltDoS, Hitachi Vantara, Kaspersky, etc
Timeline
Indira Gandhi National Open University (IGNOU) - MBA, Marketing Management And Research
07.2022 - Current
Presales Manager - Panamax Infotech Limited
09.2021 - Current
Presales and Regional Sales Manager - Integre Solutions Private Limited
08.2018 - 08.2021
Project & Presales Manager - Rishiraj Media
01.2018 - 08.2018
Project and Presales Manager - V S Design Worx Private Limited
05.2015 - 01.2018
Customer Service Subject Matter Expert - Serco Inc
05.2014 - 03.2015
Samalakha Group of Institutions - B.Tech Computer Science, Computer Science
09.2010 - 07.2013
Government Polytechnic, Ahmedabad - Diploma, Computer Engineering
08.2006 - 07.2010
National High School - SSC (10th),
06.1994 - 06.2006
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