Music
Rajesh Tiwari
Analyst - International Voice Process
Indore,MP
Summary
Senior analyst and outstanding performer in customer experience and customer handling within voice and non-voice industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of customer service business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Senior Transaction Processor
Continuum Global Services
Indore, Madhya Pradesh
07.2018 - Current
- Handled 48-52 International calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving service related issues.
- Developed team communications and information for online meetings.
- Worked with US customers to understand needs and provide best service.
- Resolved problems, improved operations and provided exceptional client support.
Back Office Associate
Teleperformance
Indore, Madhya Pradesh
08.2015 - 06.2018
- Executed billing tasks and recorded information in company databases.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved customer's problems, improved operations and provided exceptional client support.
Education
High School Diploma -
Ideal Academy
IndoreBachelor of Computer Applications -
Shri Vaishnav Institute Of Management
IndoreSkills
High-volume transaction posting
undefinedInterests
Explorer
Sports- Table Tennis, Chess, Cricket
Timeline
Senior Transaction Processor
Continuum Global Services
07.2018 - Current
Back Office Associate
Teleperformance
08.2015 - 06.2018
High School Diploma -
Ideal Academy
Bachelor of Computer Applications -
Shri Vaishnav Institute Of Management
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