Rajesh Kumar Jeyachandran
Chennai
Summary
- Quality engineering management expert with extensive software sector experience, specializing in quality assurance and design verification. Demonstrated success in leading initiatives that reduce defects and improve productivity. Proficient in developing test strategies and operational protocols for business applications. Experienced in training cross-functional teams and integrating third-party software across retail, e-commerce, and telecommunications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Engineering Manager
AT&T
Chennai
06.2023 - Current
- Managed Salesforce CRM Production and defect management teams to ensure quality engineering health.
- Facilitated standardized triage and defect management processes across all testing phases.
- Conducted daily defect reviews with development, testing, product, and support teams to prioritize resolutions.
- Ensured alignment of defect processes with established standards for all test phases and teams.
- Acted as liaison between development, support, and project management to address design gaps.
- Established standardized defect reporting using JIRA and Power BI to track burndown effectively.
- Drove retrospection calls to evaluate best practices and lessons learned among stakeholders.
- Utilized key performance indicators to monitor trends and identify opportunities for improvement.
Quality Services Manager
Amazon
Chennai
08.2022 - 05.2023
- Managed 25-member quality services team, delivering testing support to quality assurance stakeholders.
- Set and monitored individual goals for each associate to enhance performance.
- Assigned projects to associates based on stakeholder requests, ensuring product quality.
- Prepared and published weekly and monthly reports for leadership review.
- Achieved programme and personal objectives through strategic planning.
- Conducted regular meetings with associates to discuss career aspirations and future plans.
- Facilitated discussions with stakeholders to clarify project roadmaps and assign associates effectively.
Quality Assurance Manager
Tata Consultancy Services (Client - TPG Telecom)
Chennai
02.2021 - 07.2022
- Led team of QA Analysts to ensure quality and integrity of multiple applications throughout software development life cycle.
- Oversaw design, execution, and reporting of manual and automated tests using HP Quality Center and Jira.
- Produced Test Plans, Test Summaries, and metrics for each project to facilitate effective tracking.
- Collaborated with Development and Product managers to estimate test effort and create release schedules.
- Managed QA staff performance reviews, career development, and necessary training initiatives.
- Reviewed all training materials related to each software release for accuracy and effectiveness.
- Ensured effectiveness and integrity of all testing tools utilized in projects.
Senior Test Lead
Tata Consultancy Services (Client - Vodafone)
Sydney
06.2020 - 02.2021
- Executed Prepaid Refresh project for Vodafone, enhancing prepaid plans and introducing maximum speed data for customers.
- Utilized applications including Siebel, Oracle BRM, Oracle Middleware Fusion, Matrixx, MBAS, MYOB Payment Gateway, PSM, Emagine (CLMS), and DWH.
- Collaborated with cross-functional teams to ensure project objectives met within deadlines.
- Streamlined processes to improve efficiency in managing prepaid customer solutions.
Test Lead
Tata Consultancy Services (Client - Vodafone)
Chennai
11.2015 - 06.2020
- Executed testing for Siebel CRM, Oracle Middleware, and Payment Gateway systems.
- Tracked defects utilizing HP Quality Center to enhance project quality.
- Contributed to successful delivery of PIPE, X2 Bulk Recharge, ATR, and BRM HA/DR projects.
- Automated applications using Selenium and TOSCA to improve efficiency.
Software Test Analyst
Tata Consultancy Services (Client - Qualcomm)
Bengaluru Area
12.2014 - 10.2015
- Conducted testing in Salesforce CRM and tracked defects using Remedy Tool.
- Contributed to successful delivery of Qualcomm's Wireless Reach project.
- Collaborated with cross-functional teams to ensure project milestones were met.
Software Test Lead
Tata Consultancy Services (Client - Vodafone)
Chennai Area
06.2014 - 11.2014
- Conducted testing for Siebel CRM, Fusion - Oracle Middleware, Oracle - BRM, and Tallyman - Experian.
- Tracked defects using HP Quality Center to ensure project quality.
- Contributed to successful project deliveries for Spotify and Siebel Upgrade.
- Collaborated with teams at Tata Consultancy Services, Chennai to enhance project outcomes.
Software Test Lead
Tata Consultancy Services (Client - Target)
Chennai Area
01.2013 - 05.2014
- Executed testing on Web and Mobile Applications using HP QTP for automation.
- Contributed to Instock Transformation project within Stores Domain.
- Participated in VB to .Net Applications SCNT and SUBT for mobile device testing.
- Collaborated with project teams to enhance testing strategies and outcomes.
Education
Post Graduate Program in Artificial Intelligence -
Texas McCombs School of Business
08.2025
Master of Business Administration -
Annamalai University
12-2017
Bachelor's Degree in Engineering - Computer Science
Thiagarajar College of Engineering
06-2012
Foundation degree - Mathematics and Computer Science
PKN Higher Secondary School
01.2008
Skills
- Quality engineering
- Team leadership
- Project management
- Stakeholder engagement
Certification
- ISTQB Advanced Test Manager
- Certified SAFe DevOps Practitioner
- Certified SAFe Product Owner / Product Manager
- PSM I Scrum Master
Awards
- Special Initiative Award
- On the Spot Award
- Applause for the Team Award
Languages
- Telugu, Limited Working
- English, Full Professional
- Tamil, Native or Bilingual
Websites
Timeline
Quality Engineering Manager
AT&T
06.2023 - Current
Quality Services Manager
Amazon
08.2022 - 05.2023
Quality Assurance Manager
Tata Consultancy Services (Client - TPG Telecom)
02.2021 - 07.2022
Senior Test Lead
Tata Consultancy Services (Client - Vodafone)
06.2020 - 02.2021
Test Lead
Tata Consultancy Services (Client - Vodafone)
11.2015 - 06.2020
Software Test Analyst
Tata Consultancy Services (Client - Qualcomm)
12.2014 - 10.2015
Software Test Lead
Tata Consultancy Services (Client - Vodafone)
06.2014 - 11.2014
Software Test Lead
Tata Consultancy Services (Client - Target)
01.2013 - 05.2014
Post Graduate Program in Artificial Intelligence -
Texas McCombs School of Business
Master of Business Administration -
Annamalai University
Bachelor's Degree in Engineering - Computer Science
Thiagarajar College of Engineering
Foundation degree - Mathematics and Computer Science
PKN Higher Secondary School