Raj Gobu R.
Coimbatore
Summary
Results-driven professional with over 26 years of extensive experience in medical documentation and healthcare operations, including nearly 9 years in medical scribing and 18 years in medical transcription. Expertise in strategic team leadership, operational optimization, and comprehensive quality assurance, complemented by a strong commitment to regulatory compliance. Proven ability to establish robust business architectures and implement effective training programs that drive continuous improvement and enhance team performance. Deep understanding of diverse EHR platforms and transcription systems ensures delivery of high-quality outcomes while fostering a positive, goal-oriented work environment.
Overview
27
27
years of professional experience
Work History
Clinical Documentation Coach
IKS Health/Aquity Solutions India Private Limited
Coimbatore, Tamil Nadu, India
11.2019 - Current
- Provided high-quality medical scribing services to a family practitioner for over 5 years now, consistently exceeding quality benchmarks.
- Mentored and trained numerous new scribe trainees and scribe teams on scribing protocols, advanced EHR navigation, and effective provider communication, demonstrating strong curriculum development and onboarding skills.
- Conducted rigorous quality audits on steady-state scribes across India and the US, providing critical domestic support to inexperienced US scribes to enhance performance and ensure quality adherence.
- Ensured operational continuity by providing emergency scribe shift coverage and updating Providers' Schedule weekly, highlighting commitment to seamless operations.
- Successfully completed and implemented ISO Compliance audits, alongside CMS FWA-Combating (October 2022) and ISO Compliance (November 2022) training, showcasing dedication to regulatory adherence.
Training and Implementation Specialist (TPS)/Team Lead
Decipher Health Records LLP
Coimbatore, Tamil Nadu, India
08.2016 - 10.2019
- Promoted to Training and Performance Specialist (TPS) and Team Lead, directly managing a team of 14 steady-state scribes from May 2018 to October 2019, demonstrating direct team oversight and leadership.
- Spearheaded the training and successful implementation of multiple new trainee scribes into live production, significantly contributing to team expansion and skill enhancement.
- Provided primary scribe service to a physician for over a year, and then promoted as TPS/TL to lead a team and implement scribes.
- Demonstrated expertise across various EHRs, including Epic, Allscripts, Cerner, NextGen, and Athena Health, enabling effective platform-specific training.
- Managed and guided Performance Improvement Programs (PIPs) for scribes, resulting in successful outcomes in focused audits, showcasing a proactive approach to quality improvement.
- Conducted regular quality audits, provided constructive feedback, and motivated scribes to consistently achieve high quality and turnaround time (TAT).
- Maintained and periodically updated the Clinician Preference Guides for all providers associated with Decipher, ensuring accuracy and efficiency in data management.
Director/Production & Quality Manager
Beeion/Seviyone Transcription Services
Coimbatore, Tamil Nadu, India
03.2014 - 07.2016
- Directed and managed a comprehensive transcription service, catering to US, UK, and Australian clients across diverse medical specialties, demonstrating strategic leadership.
- Strategically grew the team from 4 to 12 employees, effectively managing 9 transcriptionists, 2 editors, and 1 quality analyst, highlighting organizational growth and resource allocation skills.
- Scaled production to approximately 200,000 lines per month, consistently maintaining high quality standards, showcasing operational optimization and efficiency.
- Proficiently utilized various transcription platforms including Escription, DoQscribe, Ruby, Gemstar, and offline client systems.
- Ensured stringent adherence to HIPAA security and safeguard guidelines, implementing 24-hour CCTV surveillance and dedicated security compliance protocols, demonstrating robust compliance management.
HIPAA Security Compliance Officer/Audit Team Lead/HD Principal Analyst
MModal Global Services Pvt. Ltd
Coimbatore, Tamil Nadu, India
03.2012 - 02.2014
- Led an Audit Team of 17 auditors across two hubs (CTU5 & CTU7), overseeing operations on Fluency for Transcription and Cornerstone platforms, showcasing large-scale team leadership.
- Managed file assignments, compiled audited work, and published weekly audit scores, ensuring transparency and accountability for CTU7 FFT, CTU7 CRNST, and CTU5 FFT users.
- Generated and distributed comprehensive weekly and monthly audit reports to management, detailing account/user-wise scores, error indices, and error summaries, demonstrating data-driven management and analytical skills.
- Coordinated and successfully executed the Bridge Training Program at CTU7, training and deploying two batches of professionals into production, further illustrating skill enhancement program management.
- Served as HIPAA Security Compliance Officer, conducting monthly self-audits and quarterly audits on HR, Admin, IT, & Production departments to ensure robust Compliance with Security Safeguard Standards, highlighting cross-functional coordination and regulatory adherence.
- Conducted monthly HBT verification audits to uphold HIPAA compliance.
- Also, functioned as a Blank Check Specialist/Healthcare Documentation Principal Analyst (HDPA).
Sr. Quality Analyst
Medusind Solutions Pvt. Ltd.
Coimbatore, Tamil Nadu, India
08.2009 - 03.2012
Sr. Quality Analyst/Blank Check Specialist
Rapid Care Transcriptions Pvt. Ltd.
Coimbatore, Tamil Nadu, India
04.2008 - 07.2009
Quality Analyst/Acc head
Spryance India Pvt. Ltd.
Chennai/Coimbatore, India
07.2003 - 03.2008
Production Supervisor/Quality Analyst/Editor
KGISL/Heartland KG
Coimbatore, Tamil Nadu, India
01.1999 - 06.2003
Education
Graduateship/Associate Membership - Human Resource Management
Indian Institute of Industry Interaction Education And Research (IIIIER)
Chennai, Tamil Nadu, India 04-2021
Diploma - Civil Engineering
Thanapandiyan Engineering College
Skills
- Team Leadership
- Performance Management
- Operational Management
- Strategic development
- Mentoring and coaching
- Interdepartmental collaboration
- HIPAA regulations knowledge
- ISO compliance expertise
- Quality assurance audits
- Performance enhancement initiatives
- Compliance management
- Employee onboarding
- EHR Training (Epic, Allscripts, Cerner, NextGen, AthenaHealth)
- Transcription Platform Training (Fluency, Escription, DoQscribe, Ruby, Gemstar)
- Workflow Optimization
- Business strategy alignment
- Efficient resource management
- Data Management
- Turnaround Time (TAT) Management
- Healthcare coding expertise
- Generative AI expertise
- Team building
- Effective communication
- Team leadership
- Personable and friendly
- Building relationships
- Team Training
- Skilled in Microsoft office
- Talent acquisition
Languages
Tamil (Fluent)
English (Fluent)
Hindi (Read & Write)
Extra-Curricular Activities
I am involved in Social Service activities. I am interested in Reading (Spiritual and Technological) Books. I play Cricket, Badminton, Volleyball, Roller Skating, Carom, Chess
Yoga & Meditation Teacher
I am a Spiritual Practitioner and Orator. I am trained in Simplified Kundalini Yoga.
Personal Information
- Date of Birth: 1974-01-05
- Nationality: Indian
Disclaimer
I hereby declare that the above details furnished by me are true and correct to the best of my knowledge.
Timeline
Clinical Documentation Coach
IKS Health/Aquity Solutions India Private Limited
11.2019 - Current
Training and Implementation Specialist (TPS)/Team Lead
Decipher Health Records LLP
08.2016 - 10.2019
Director/Production & Quality Manager
Beeion/Seviyone Transcription Services
03.2014 - 07.2016
HIPAA Security Compliance Officer/Audit Team Lead/HD Principal Analyst
MModal Global Services Pvt. Ltd
03.2012 - 02.2014
Sr. Quality Analyst
Medusind Solutions Pvt. Ltd.
08.2009 - 03.2012
Sr. Quality Analyst/Blank Check Specialist
Rapid Care Transcriptions Pvt. Ltd.
04.2008 - 07.2009
Quality Analyst/Acc head
Spryance India Pvt. Ltd.
07.2003 - 03.2008
Production Supervisor/Quality Analyst/Editor
KGISL/Heartland KG
01.1999 - 06.2003
Diploma - Civil Engineering
Thanapandiyan Engineering College
Graduateship/Associate Membership - Human Resource Management
Indian Institute of Industry Interaction Education And Research (IIIIER)