RIYASUDHIN N
Coimbatore
Summary
Professional with extensive coaching experience, dedicated to enhancing team performance and individual development. Expertise in strategic planning, performance analysis, and motivational strategies. Recognized for adaptability and commitment to achieving results through effective collaboration. Proficient in creating customized training programs and improving team dynamics.
Overview
19
19
years of professional experience
Work History
Clinical Documentation Coach/Performance Coach
Aquity-IKS Solutions India Private Limited
11.2023 - Current
- Developed coaching strategies and lesson plans to meet team goals.
- Assessed strengths and weaknesses to identify areas for improvement.
- Conducted detailed skill assessments, resulting in targeted coaching strategies.
- Coached athletes through motivational techniques to build confidence.
- Adapted training approaches to align with participant needs and interests.
- Provided one-on-one coaching focusing on personal development and career progression.
- Evaluated performance and delivered constructive feedback balancing positivity with criticism.
- Produced comprehensive quality assessment reports for ongoing analysis of service standards.
Service Quality Team Lead
Access Healthcare
06.2023 - 10.2023
- Aligned quality objectives with business goals to drive sustained organizational growth.
- Maintained accurate records of quality reports and documentation to support audit processes.
- Improved team performance through targeted training and effective performance management practices.
- Facilitated regular training sessions on quality standards and tools to enhance team skill sets.
Special Teams QDS
Nuance Communications
03.2022 - 10.2023
- Achieved service time and quality targets through strategic planning and execution.
- Collaborated with team members to reach specified target results efficiently.
- Established and nurtured effective working relationships across departments.
- Assumed additional responsibilities to contribute to overall team success.
- Demonstrated dedication and hard work, enhancing operational performance.
Lead Scribe & Executive Medical Scribe
ScribeEMR
02.2020 - 03.2022
- Delivered exceptional customer service, strengthening future relationships.
- Maintained compliance with regulations and internal standards.
- Monitored operations to ensure alignment with targets and forecasts.
- Reviewed reports from subordinate leadership to support informed decision-making.
- Established company targets based on historical performance and forecast predictions.
- Developed high-performing teams that consistently exceeded revenue goals.
- Collaborated effectively with team members to achieve targeted results.
- Participated in team-building activities to enhance working relationships.
Medical Scribe
AQuity (MModal)
01.2018 - 02.2020
- Achieved service time and quality targets through strategic operational improvements.
- Engaged customers to identify needs and enhance service delivery.
- Analyzed issues and developed solutions to streamline operations.
- Trained and mentored employees to elevate team performance.
- Demonstrated dedication and consistent effort in driving results.
- Coordinated multiple specialties using various EHR platforms for effective collaboration.
US Medical Trainee/Scribe
Decipher Health Records LLP - Augmedix
06.2017 - 12.2017
- Delivered training programmes within established timeframes to enhance participant engagement.
- Approved qualification completion and registered achievements with relevant examination bodies.
- Sourced specialized sessions from external providers to complement internal offerings.
- Incorporated industry best practices into training programmes to ensure relevance.
- Adapted training approaches to meet individual needs through a student-centered focus.
Medical Language Specialist
Nuance Transcription Services Pvt Ltd
01.2016 - 05.2017
Team Leader
British Orient Infotel Pvt Ltd
01.2014 - 12.2015
- Monitored team performance, identifying improvement areas and implementing corrective actions.
Quality Analyst
CBAY Systems Pvt Ltd
12.2009 - 12.2013
Senior Medical Transcriptionist/Editor
Dennis Software Pvt Ltd
03.2008 - 11.2009
Junior Medical Transcriptionist
SPI Technologies
02.2006 - 02.2008
Education
Executive PG program - Data Science
IIITB
Bachelor of Arts - Tourism and Travel Studies
Tamilnadu Open University
2021
DME (DC) - Tool & Die making
Nettur Technical Trained Foundation
01.2006
SSLC -
St. Joseph's Higher Sec Secondary School
01.2003
Skills
- Computer literate with MS Office
- Americanism and Phonetics
- Quality Checking
- Customer relations
- Client interaction
- Client base generation
- Attention to detail
- Innovative attitude
- Determined attitude
- Communication
- Team Working ability
- Coaching and mentoring
- Team player
- Leadership development
- Empathy and understanding
- Behaviour management
- Tactical decision making
- Skill development drills
- Customer Service
- Performance analysis
- Performance enhancement
Languages
English
Advanced
C1
Hindi
Advanced
C1
Tamil
Upper Intermediate
B2
Malayalam
Upper Intermediate
B2
Telugu
Intermediate
B1
Urdu
Intermediate
B1
Websites, Portfolios and Profiles
https://www.linkedin.com/in/riyasudhin-n-b3342a251
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Father's Name: Noorundin K M
- Date of birth: 1986-10-18
- Gender: Male
- Nationality: Indian
- Marital status: Married
- Religion: Muslim
Timeline
Clinical Documentation Coach/Performance Coach
Aquity-IKS Solutions India Private Limited
11.2023 - Current
Service Quality Team Lead
Access Healthcare
06.2023 - 10.2023
Special Teams QDS
Nuance Communications
03.2022 - 10.2023
Lead Scribe & Executive Medical Scribe
ScribeEMR
02.2020 - 03.2022
Medical Scribe
AQuity (MModal)
01.2018 - 02.2020
US Medical Trainee/Scribe
Decipher Health Records LLP - Augmedix
06.2017 - 12.2017
Medical Language Specialist
Nuance Transcription Services Pvt Ltd
01.2016 - 05.2017
Team Leader
British Orient Infotel Pvt Ltd
01.2014 - 12.2015
Quality Analyst
CBAY Systems Pvt Ltd
12.2009 - 12.2013
Senior Medical Transcriptionist/Editor
Dennis Software Pvt Ltd
03.2008 - 11.2009
Junior Medical Transcriptionist
SPI Technologies
02.2006 - 02.2008
DME (DC) - Tool & Die making
Nettur Technical Trained Foundation
SSLC -
St. Joseph's Higher Sec Secondary School
Executive PG program - Data Science
IIITB
Bachelor of Arts - Tourism and Travel Studies
Tamilnadu Open University
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