RAJ KUMAR GAUDA
Mumbai,MH
Work Preference
Summary
Senior Operations Manager with 5+ years of experience in warehouse operations, logistics, fleet management, and last-mile delivery. Proven expertise in launching and managing new warehouses, leading end-to-end operations, optimizing inventory, and improving supply chain efficiency across multiple locations. Experienced in warehouse setup, dispatch planning, order fulfillment, fleet and vendor management, rider operations, and customer service excellence. Skilled in team leadership, SOP implementation, process improvement, KPI monitoring, MIS reporting, and data-driven decision-making. Strong track record of enhancing operational performance, reducing delivery delays, improving inventory accuracy, and delivering exceptional customer satisfaction in fast-paced logistics and e-commerce environments.
Overview
5
5
years of professional experience
Work History
Senior Operations Manager
The Elefant Toy Library
South and West Region , IN
11.2025 - Current
- Managed end-to-end operations across multiple toy library hubs, ensuring smooth daily order fulfillment and customer satisfaction.
- Successfully planned and launched new warehouse operations across multiple cities, including warehouse setup, infrastructure planning, and operational readiness.
- Managed inventory systems to maintain optimal stock levels of toys and resources.
- Trained and supervised operations executives, warehouse staff, and delivery teams to improve productivity and service quality.
- Recruited, trained, and managed warehouse staff and delivery teams before go-live.
- Led end-to-end warehouse launch activities, ensuring smooth operational handover and timely commencement of operations.
- Managed day-to-day communications with multiple vendors simultaneously.
- Supervised warehouse operations, including receiving, dispatching, quality checks, and inventory reconciliation.
Operations Manager
ElasticRun
Mumbai, Maharashtra
08.2025 - 11.2025
- Coordinated daily operations to ensure efficient workflow and resource allocation.
- Team supervision and driver coordination
- Managed inventory levels to support production demands and minimize shortages.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed vendor relationships to ensure compliance with company standards.
- Coordinated vendor contracts to ensure compliance with company standards.
Fleet Manager-Operations
Wefast Pvt Ltd (borzo)
Mumbai
08.2023 - 08.2025
- Company Overview: ( Same day delivery)
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Navigated routes with relevant map programs and GPS systems.
- Assessed delivery vehicles' operational status to ensure safe conditions prior to use.
- Handled VIP clients and monitored orders, ensuring consistent daily growth.
- Monitored and investigated rider activities to identify and address fraudulent behavior.
- Team supervision and driver coordination
- Recruitment and onboarding of drivers
- Performance monitoring and evaluation
- Budget planning and cost control
Team Leader
Grab a Grub Services PVT LTD
Mumbai
03.2021 - 01.2023
- Company Overview: ( Big bazaar , Flipkart , Zepto )
- Dispatched drivers to meet daily delivery needs for company customers.
- Dispatched orders daily and tracked routes efficiently.
Education
H.S.C -
Rajkiya Institute of Open Schooling (UPMSP)
S.S.C -
Maharashtra Board (Kannada Medium)
Skills
- Basic Computer Knowledge & Excel & Google sheet
- Driver Handling
- Team Management
- Daily base order tracking
- Fleet operations
- Onboard executive
- Same day delivery
- Fleet management
- Operation Executive
- Field Team Leader
- Hyper model
- On demand model
- Sharing model
- Route optimization
- Logistics management
- Order dispatching
- Driver management
- Fleet monitoring
Languages
Kannada, English, Hindi, Marathi
Disclaimer
I here by declare that all the above furnished information is true to the best of my knowledge and if given an opportunity I promise to give the best abilities to the Organization. Date : Place: Date : Place : Mumbai
Awards
Volunteered with New Hope Foundation (NGO) for the Blood Donation Camp & Cultural Awareness Programme.
Languages
Kannada
Native language
Hindi
Proficient (C2)
C2
English
Elementary (A2)
A2
Marathi
Proficient (C2)
C2
PERSONAL PROFILE
- D.O.B :9th Sep,2001
- Marital status : Unmarried
Timeline
Senior Operations Manager
The Elefant Toy Library
11.2025 - Current
Operations Manager
ElasticRun
08.2025 - 11.2025
Fleet Manager-Operations
Wefast Pvt Ltd (borzo)
08.2023 - 08.2025
Team Leader
Grab a Grub Services PVT LTD
03.2021 - 01.2023
H.S.C -
Rajkiya Institute of Open Schooling (UPMSP)
S.S.C -
Maharashtra Board (Kannada Medium)