Rajiv Kumar Singh
Bangalore
Summary
AI-Driven Product Leader with 14+ years of experience delivering scalable enterprise solutions, AI-powered automation,and data driven product strategy. Proven expertise in product roadmap,GTM strategy,and cross functional leadership, driving $800M+ in revenue impact and achieving 30% efficiency gains through AI-first innovations. Passionate about transforming customer experience with AI,ML and predictive analytics.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cross Functional Lead, Product Management
Dell Technology
Bangalore
11.2021 - Current
- Presented the product vision and roadmap to leadership, securing $2M in funding for AI initiatives and optimization.
- Shipped a global self-service solution for credit, returns, and exchanges, achieving 80% customer adoption and reducing average customer support calls by 5 per user or ticket.
- Spearheading the implementation of GenAI-powered customer journey summarization for personalized messaging, boosting cross-sell by 20%, and enhancing customer engagement by 25%.
- Developed an AI-driven logistics automation, reducing return processing time by 30%, reducing cross-docking costs by 20%, and improving global supply chain efficiency.
- Influenced leadership on fraud reduction strategies, implementing an AI-powered decision engine that drove $800M in YoY revenue savings.
- Piloting an AI-enabled decision-making system for handling damaged box return requests resulted in reducing manual processing by 3 to 5 days for each return request and streamlining the return workflow.
- Led the user adoption strategy to transition from SAP Financial and Oracle Siebel to a modern internal application, driving efficiency, and resulting in $4.8 million savings YoY.
- Transformed business requirements into Agile execution, converting 10+ complex initiatives into 6+ capabilities, 20+ Jira epics, and 200+ user stories, reducing development cycle time by 30%.
Principal Consultant
Wipro Technology
Bangalore
04.2021 - 11.2021
- Built a frictionless MVP for the online/offline system in the reverse logistics, which resulted in an increased CSAT from 67% to 76% (replaced a ~25-year legacy application).
- Integrated Microsoft Power Automate in Teams for real-time approvals that reduced approval time by 99.9%.
- Implemented DLQ that reduced manual rework of agents by 30% in the case of interlock down or any service failure.
Head IT
Insure First
Kolkata
07.2017 - 05.2021
- Idea to launch of the new product called BIMA Saathi using 3P marketing concept.(Web and Mobile)
Senior Product Manager
Market Cube
Gurgaon
05.2019 - 04.2021
- Developed and scaled a greenfield product related to market research for the respondent that increased DAU/MAU by approximately 40% and revenue by approximately 60%.
- Collaborated with data scientists and engineers to leverage ML to recommend new surveys for the respondents, which increased revenue by 15%.
Co-Founder
Self Employed
Kolkata
10.2016 - 07.2017
- Ratan Tata and Associates selected my fleet management idea for the next round—proof available on request.
Implementation Executive
Wolters Kluwer
Gurgaon
01.2016 - 10.2016
- Led 80+ end-to-end ERP implementations for audit tracking across East India, making it the highest revenue-generating region in the country
Senior Business Analyst
Tata Consultancy Services
Mumbai
12.2010 - 01.2016
- Top customers: General Electric, Ericsson etc
- Prepared 50+ BRDs, FRDs, and gap analyses, ensuring seamless alignment between business requirements and technical execution. Facilitated cross-functional collaboration, reducing requirement-related defects by 30% and accelerating development cycles post business sign-off."
Education
MBA - Business Management
XLRI Jamshedpur
Online06-2024
BE - ECE
Burdwan University
06-2010
Skills
- Product Strategy & Roadmaps: Agile methodology, GTM strategy, AI-driven
- Stakeholder Management: Customer adoption, executive leadership, C-suite influence
- Agile and DevOps tools: Jira, CI/CD, GitLab, Power BI, Figma, SQL
- Effective communication
Certification
CSPO
Timeline
Cross Functional Lead, Product Management
Dell Technology
11.2021 - Current
Principal Consultant
Wipro Technology
04.2021 - 11.2021
Senior Product Manager
Market Cube
05.2019 - 04.2021
Head IT
Insure First
07.2017 - 05.2021
Co-Founder
Self Employed
10.2016 - 07.2017
Implementation Executive
Wolters Kluwer
01.2016 - 10.2016
Senior Business Analyst
Tata Consultancy Services
12.2010 - 01.2016
CSPO
MBA - Business Management
XLRI Jamshedpur
BE - ECE
Burdwan University
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