DB 64/C Hari Nagar West Delhi , New Delhi,New Delhi
Summary
Forward-thinking Operations Specialist bringing 23 years of expertise in Food and Beverage of Cinema Concessions , QSR , Family Entertainment Centres , Casual Dine In Restaurants.
Overview
23
23
years of professional experience
4005
4005
years of post-secondary education
3
3
Languages
Work History
AVP - Sales & Key Accounts
Gourmet Popcornica LLP
02.2023 - Current
Handling Key Accounts for Preferred Popcorn India for Cinema Channels like PVR INOX, NY Cinemas, Connplex, Rajhans & other prominent Chains in India
Penetrating Regional Multiplexes for Raw Corn Supplies in India to increase the Topline and added 3 crore as incremental revenue per annum.
Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
Consultant India Market
North Atlantic Research and Survey
04.2023 - 02.2024
Company Overview: Company based out of UK having offices in London, Dubai entering India with the glacier water in b2b and b2c segment.
Helped them in strategizing entry into India and exploring brand partnerships in Retail and Horeca segment.
Developed innovative strategies for clients, resulting in increased revenue and business growth.
Managed client relationships through regular check-ins and updates on project progress.
AVP- F&B
Carnival Cinemas
01.2017 - 02.2023
Leading a team of 20 people, I was responsible for handling Concession Strategy, F&B Alliances, Vendor management & entire P&L w.r.t food and Beverage.
The Revenue of 200+ Crores growing YOY @ 8 -10%.
Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
Increased revenue by developing targeted sales strategies tailored to specific customer segments.
Corporate General Manager
PVR bluO Entertainment Ltd
04.2014 - 12.2016
Managing a team of 250 people, I handled a pan India role & was responsible for Strategic Planning, Business Development, P&L Management, Operations.
Successfully handled the entire P&L block of 100 Cr. INR for the company with an EBITDA Margin of 20%.
F&B was an underperforming division. I established new ways to increase business such as introducing dynamic pricing menu along with implementing various cost effective measures such as shift & part time work concept. This resulted in increasing the sale from Rs 30 Cr. INR to Rs 50 Cr. INR.
Expansion in tier 1 cities was posing to be a challenge as there was a dearth of new malls being launched. I decided to tap tier 2 cities like Ludhiana & Jalandhar which increased the footprint of BluO in Punjab.
Associate General Manager - F&B Franchising
Franchise India Holdings Ltd.
01.2012 - 03.2014
I was responsible for creating franchising modules & liasoning with various investors & franchisees for brand expansion in India.
My role included devising strategies & financial plans for the Indian market.
I was primarily roped in to franchise the frozen yoghurt concept of the Italian brand Ci Gusta, in India. I successfully launched 2 stores in Mumbai, thereby increasing the turnover by Rs 1 Cr. INR per annum.
Area Manager - IGI Terminal 3
Devyani Food Street Pvt. Ltd.
06.2011 - 12.2011
Leading a staff of 150, I was responsible for managing the top line & bottom line of casual dining in restaurants, quick service restaurants, kiosks & lounges.
I successfully generated a turnover of Rs. 18 Cr. INR during my stint.
Senior Manager - Business Development (Food Courts/F&B Retail Leasing)
PVR Cinemas
01.2007 - 04.2011
Part of the food court division & responsible for conducting market studies, planning & conceptualizing activities involved in launching of food courts, business development & liasoning with stakeholders for leasing spaces.
The company wanted to lease food court spaces in a mall in Gurgaon where footfall was a challenge. I helped set up this new division which resulted in the turnover of the company increasing by 2 crores per annum, through rental income from leased spaces inside & outside the cinemas.
Pioneered tie-ups with national & international brands such as Cafe Coffee Day, Costa Coffee, Baker Street & Baskin Robbins in the cinema industry as F&B partners. With my convincing skills, I managed to persuade them to change to kiosk model in order to position themselves inside the cinemas. This generated a leasing income of Rs 4 Cr. INR per annum for the company across 30 cinemas.
Restaurant General Manager
Ruby Tuesday
New Delhi
02.2002 - 12.2006
Started my journey from the position of Steward in 2002 & reached the position of RGM in 2005.
I was a part of the new store opening team & responsible for setting up restaurant operations & training of staff.
I was given the challenge of opening 2 restaurants in Mumbai within a week's time. Despite paucity of resources, I put together various things required in launching a restaurant such as hiring staff & setting in place the supply chain. I successfully launched 2 restaurants within the stipulated time which generated revenue of Rs 7.2 Cr. INR for the company.
The company wanted to develop its loyalty program & sell cards with were priced at a premium. Using my persuasion skills I managed to sell maximum number of Ruby Regular Loyalty Cards in one of the restaurants. This resulted in adding Rs 30 lakhs per annum to the restaurant sales. Felicitated with 'Certificate of Recognition' for exemplary performance & demonstration.
Education
DIPLOMA - HOTEL MANAGEMENT
IHM Meerut
Meerut UP
01.1998 - 01.2001
BACHELOR OF COMMERCE - B.COM
Delhi University
New Delhi
01.1998 - 01.2001
HIGHER SECONDARY CERTIFICATE - COMMERCE
Army Public School
New Delhi
05.1998
3 Month Training -
HOTEL INTERCONTINENTAL NEW DELHI
New Delhi
6 Month Training - undefined
HOTEL INTERCONTINENTAL NEW DELHI
Skills
Strategic Planning
Profit and Loss Management
F&B Operations
Franchising
New Concept Development
Client relationships
Interests
Movies
Cricket
Socialising
Meditation
Equities
Startup Eco
Current Location
New Delhi, Delhi
Personal Information
Father's Name: Mr Ravi Chopra
Mother's Name: Mrs Aruna Chopra
Date of Birth: 04/25/81
Training
Hotel Intercontinental New Delhi, 3 Month Training, 2000
Hotel Intercontinental New Delhi, 6 Month Training, 1999
Timeline
Consultant India Market
North Atlantic Research and Survey
04.2023 - 02.2024
AVP - Sales & Key Accounts
Gourmet Popcornica LLP
02.2023 - Current
AVP- F&B
Carnival Cinemas
01.2017 - 02.2023
Corporate General Manager
PVR bluO Entertainment Ltd
04.2014 - 12.2016
Associate General Manager - F&B Franchising
Franchise India Holdings Ltd.
01.2012 - 03.2014
Area Manager - IGI Terminal 3
Devyani Food Street Pvt. Ltd.
06.2011 - 12.2011
Senior Manager - Business Development (Food Courts/F&B Retail Leasing)