Rajkeerthi M

• Collaborated with production and engineering to schedule and complete projects and special assignments and identify opportunities for short and long-term improvements.
• Implemented Kanban systems to improve material flow and reduce excess inventory, resulting in cost savings and increased responsiveness to customer demands.
• Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
• Managed kaizen events focused on specific areas of improvement, delivering targeted results quickly and effectively.

Projects Supported : Enterprise Investigation Mgt,CBBC, Risk & Compliance_Chatbot and AFD

Duration : Aug’16 to present

Client Segment : Global Functions

Responsibilities : 100% SLA Adherence in production support which is the client’s ultimatum.

Worked on L1 L2 and L3 tickets.

Implemented several ideas\changes to improve the batch performance.

Bug fixes for recurring issues which were affecting the production.

Environment and Tools: Oracle 11g and 12c SQL Plus, Shell Scripts, UNIX, Windows 10, Putty, ITRS, APPD, Control M and Python

• Optimized communication channels between departments by implementing an effective ticketing system for managing customer inquiries more efficiently.
• Diagnosed and troubleshot hardware, software and network issues.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
• Helped streamline repair processes and update procedures for support action consistency.
• Deployed software and hardware updates and patches to increase speed and performance.
• Designed training materials to improve the skills and knowledge of the support team, enhancing overall productivity.
• Developed comprehensive knowledge base articles that allowed customers to effectively self-serve when appropriate.
• Communicated with clients to verify roots and causes of computer problems.
• Improved customer satisfaction by addressing and resolving support issues in a timely manner.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Developed and implemented preventive maintenance procedures.
• Reduced average resolution time by implementing standardized troubleshooting techniques across the team.
• Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
• Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
• Streamlined support processes for increased efficiency and better response times.
• Managed a team of support professionals, fostering teamwork and setting performance goals.
• Implemented new onboarding procedures for faster integration of new team members into the support department.
• Generated reports to track performance and analyze trends.
• Researched and identified solutions to technical problems.

• Installed, configured and maintained computer systems and network connections.
• Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
• Created user accounts and managed access control.
• Configured and distributed devices used daily by employees.
• Patched software and installed new versions to eliminate security problems and protect data.
• Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
• Developed strong relationships with vendors, resulting in better collaboration during troubleshooting efforts.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Contributed to on-site and technical support for third-party software titles such as [Software] and [Software] for [Type] personnel.

Project Title : Managed Services

Duration : Jan’15 to present.

Description : Managed services is 24/7 support and maintenance of data warehouse, we will be monitoring and bug fixing for all Oracle jobs.

Role : Oracle Pl\Sql developer.

100% SLA Adherence in production support which is the client’s ultimatum.

Worked on L1 L2 and L3 tickets.

Implemented several ideas\changes to improve the batch performance.

Bug fixes for recurring issues which were affecting the production.

Environment : Oracle 11g, SQL Plus, TOAD, Shell Scripts, UNIX, Windows 7, Putty, IMS, Control M and Winscp

Tools and Technology used - Sql Server 2005, Crystal Reports 8.5, VB6 and Web Reports.

Installing and Configuring Sql Server 2005/2008.

Designing the Crystal and Web Reports, handling Database Backup and Recovery

Involved in the backend code development, altered tables to add new columns, Constraints, Sequences and Indexes as per business requirements.

Created Database Objects like tables, Views, sequences, Synonyms, Stored Procedures, functions, Cursors and Triggers.
Perform DML, DDL Operations as per the Business requirement.
Creating views and prepares the Business Reports.

• Role-Linux Admin Client - Registrar of Co -operative Societies, Tamilnadu Government.
• Tools and Technology used- PostgreSQL Linux SUSE, JBoss Installing and Configuring Red Hat/SUSE Linux Operating Systems and postgres.
• Installing and Configuring JBoss web server.
• Deploying application software in web server and configuring client systems so as to use application in a client-server environment.
• Providing Application Support, Database Maintenance, Database Backup and Recovery Resolving real-time database issues using SQL.
• Maintenance of application software.