Jira
Rajkumar Nataraj
Chief Executive Officer
Coimbatore
Summary
Experienced and visionary Chief Executive Officer with a proven track record of driving business growth, leading successful strategic initiatives, and maximizing profitability. Adept at developing and implementing innovative strategies to achieve organizational goals, enhance operational efficiency, and foster a culture of excellence. Skilled in building high-performance teams, cultivating strong stakeholder relationships, and navigating complex business landscapes. Demonstrated the ability to inspire and motivate teams towards achieving exceptional results while maintaining a focus on sustainability and corporate social responsibility. A results-driven leader with a passion for driving organizational success through strategic leadership, effective decision-making, and a commitment to continuous improvement. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Chief Operating Officer
Geniies IT Services
04.2023 - Current
- Mentored team members through knowledge sharing, guidance, and constructive feedback, fostering a culture of continuous learning and development.
- Championed continuous improvement initiatives, promoting innovation within the organization.
- Enhanced employee satisfaction and reduced turnover by developing effective training programs and performance management systems.
- Built strong relationships with clients, partners, and stakeholders, enhancing the company's reputation.
- Guided teams through significant change with clear communication and decisive leadership during transitions.
- Ensured regulatory compliance by developing policies aligned with industry best practices to mitigate legal and ethical risks.
- Expanded the company's market presence by identifying new business opportunities and forming strategic partnerships.
- Implemented robust risk management strategies to protect company assets and minimize liabilities.
- Led major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Managed day-to-day operations across multiple departments, ensuring timely project delivery and streamlined workflows.
Senior Program Manager
Manipal Technologies Limited
03.2021 - 03.2023
- Established clear performance metrics to measure program success, enabling informed decision-making throughout each project.
- Reduced program costs through diligent budget management and identifying opportunities for cost savings.
- Facilitated stakeholder communication to improve alignment between business objectives and program goals.
- Resolved conflicts among team members to maintain a cohesive working environment focused on shared goals.
- Enhanced team collaboration by implementing agile methodologies for better project execution and adaptability.
- Ensured compliance with industry regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities.
- Conducted risk assessments early in the project lifecycle to identify potential issues and prevent delays or setbacks.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Negotiated favorable contracts with vendors, ensuring terms and conditions that met the organization's needs.
- Improved customer satisfaction by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
Director Sales - ELearning and Technology Solutions
Aasheha Technology Solutions Pvt. Ltd.
09.2015 - 02.2021
- Led the development of visual marketing messages from concept to finalization, including managing the systems for service management and sales.
- Successfully managed a 10 million INR budget project, achieving the scheduled goals.
- Analyzed market segments to identify new business opportunities, significantly expanding the existing customer base.
- Improved service sales by 12% for the managed portfolio, leading to a 20% increase in annual revenue.
- Reviewed customer feedback and suggested process improvements, increasing customer satisfaction rates from 81% to 95%.
- Utilized data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, and personnel management.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Drive business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Secured key partnerships that contributed to the company's growth strategy and market reach.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Associate Consultant, Sr. SAP Consultant
Dexler information solutions pvt. Ltd.
01.2013 - 11.2014
- Delivers robust, flexible, and scalable enterprise Digital Learning with tailored content and learning methods.
- Serves as the lead point of contact for all matters specific to assigned customers.
Manages SAP Education for key accounts. - Identifies new business opportunities and builds new service lines for new segments, including strategic partnerships.
- Coordinates with regional SAP Education teams across the globe.
- Manages teams, including staffing, training, and knowledge management.
Assists with pre-sales, solutioning, responding to RFPs and RFQs, product demos, and needs analysis. - Drives sales through channel partners and ensures efficient delivery and adherence to SLAs.
- Leads a team of over 50 SAP Consultants to ensure quality service and meet deadlines across multiple projects.
- Designs new solutions around the portal business to drive additional revenue.
Coordinates with regional SAP Education teams across the globe. - Successfully delivered the ONGC project within the scheduled timeline, planned resources, and saved 20% of the budget.
Customer Care Officer
Concentrix (Formerly Convergys India Services Pvt. Ltd.)
09.2010 - 11.2011
- Team management: Managed a team of 15+ customer care officers to ensure high quality and timely delivery of customer requests Floor support: Acted as a Duty Manager, assigned 200+ cases per day and monitored progress Status Report: Daily update of status and progress to the Team Manager Quarterly ACE Champion during the month of April, May & June 2011 Monthly ACE Star during the month of September 2011 Monthly ACE Star during the month of December 2010
- Led initiatives to boost employee morale within the department, fostering a positive workplace culture focused on growth and development
- Implemented innovative strategies for managing high-stress situations effectively
- Streamlined communication between departments for efficient problem resolution
- Assisted in implementing new policies and procedures that led to increased efficiency within the department
Business Development Manager
Denave Limited
10.2008 - 11.2011
- Maintain a consistent Volume per Outlet (VPO) and drive the expansion of outlets within the designated territory to strengthen brand presence.
- Cultivate and nurture relationships with current retail partners while actively pursuing new opportunities for brand growth and market expansion.
- Establish and uphold robust partnerships with retailers and distributors in the assigned market to minimize distributor attrition and identify new market prospects.
- Strive to achieve a harmonious equilibrium between sustaining VPO consistency, meeting outlet expansion objectives, and securing brand prosperity through strategic market development initiatives.
Business Development Executive
Net 4 India
08.2005 - 10.2008
- Drove business growth by leveraging diverse channels such as cold calls, inquiries, emails, and marketing campaigns for newly launched online products.
- Implemented cross-selling tactics to introduce related products and services to current customers within the domain and VoIP industries, enhancing customer engagement and revenue streams.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Sales Executive
Sify Limited.
03.2004 - 07.2005
- I gained extensive experience in marketing and business development during the dynamic internet era of the early 2000s.
- Demonstrated expertise in the eCommerce domain, leading content-driven initiatives to drive business growth and customer engagement.
- Successfully managed a mobile Value-Added Services (VAS) business, utilizing short code for pre-qualifying contacts, IS Interconnection, email alerts, and real-time statistics to bolster brand image and generate leads.
- Streamline the sales process to improve efficiency, reduce cycle time, and close deals faster.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
Education
Executive Diploma - Advanced Business Strategies
XLRI
Jamshedpur, India 07.2023 - Current
Post Graduate Diploma - Marketing & Managament
Symbiosis Centre for Distance Learning
Pune, India 06.2010 - 05.2012
Bachelor of Science - Computer Science
Sree Saraswathi Thyagaraja College
Pollachi, India 06.1999 - 05.2002
Skills
Vendor ManagementPrototyping & Product Design
Compliance Management
Strategic Planning
Business Forecasting
Budget Administration
Business Administration
Stakeholder Management
Portfolio Management
Profit and Loss Management
Contract Negotiation
Websites
Certification
SAP Certified Finance Consultant, 09/2013, 12/2013, SAP, AG, Germany
Software
Microsoft Project
Adobe Learning Manager
Timeline
Project Management Professional (PMP), Project Management Institute
03-2024
Executive Diploma - Advanced Business Strategies
XLRI
07.2023 - Current
Chief Operating Officer
Geniies IT Services
04.2023 - Current
Senior Program Manager
Manipal Technologies Limited
03.2021 - 03.2023
Director Sales - ELearning and Technology Solutions
Aasheha Technology Solutions Pvt. Ltd.
09.2015 - 02.2021
SAP Certified Finance Consultant, 09/2013, 12/2013, SAP, AG, Germany
09-2013
Associate Consultant, Sr. SAP Consultant
Dexler information solutions pvt. Ltd.
01.2013 - 11.2014
Customer Care Officer
Concentrix (Formerly Convergys India Services Pvt. Ltd.)
09.2010 - 11.2011
Post Graduate Diploma - Marketing & Managament
Symbiosis Centre for Distance Learning
06.2010 - 05.2012
Business Development Manager
Denave Limited
10.2008 - 11.2011
Business Development Executive
Net 4 India
08.2005 - 10.2008
Sales Executive
Sify Limited.
03.2004 - 07.2005
Bachelor of Science - Computer Science
Sree Saraswathi Thyagaraja College
06.1999 - 05.2002