RAJ KUMAR R

Job Description:

Designated as Deputy Manager - M2 Grade in Kotak ARD vertical, I Handles CC, CD, PL, BL, in various portfolios which is Hero, Bajaj, HDFC, RBL, Bhanix (Cashe) and others.

The current portfolio size is 42,567 (in count), 204 cr (in POS) in the locations of TN, KL, Pondicherry, and West Bengal. I have a monthly target of Rs. 21 lakhs. My ROR is 0.11%.

Gist of Roles - I'm being assisted by one off-role employee and 15 leading collection agencies around Tamil Nadu.I obliged to do Calling, Field Visit, CRN based customer tracing, I take care of vendor invoices activity.

• Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Recruited and trained new employees to meet job requirements.
• Prepared monthly progress reports detailing achievements against set targets.
• Created processes for handling customer complaints effectively.
• Assigned work and monitored performance of project personnel.
• Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.

• Built relationships with customers by providing friendly customer service.
• Established clear methods for determining proper process with each customer type.
• Effectively negotiated restructuring of loan payments.
• Evaluated external debt collection agencies for potential partnerships.