SAFRA SARAVANAN
Madurai
Summary
Creative Digital Content Associate known for high productivity and efficient task completion. Possess specialized skills in content creation, SEO optimization, and social media management. Excel in time management, adaptability, and teamwork, ensuring successful project outcomes and enhanced online presence.
Overview
6
6
years of professional experience
Work History
DIGITAL CONTENT ASSOCIATE
Amazon Prime Video
10.2022 - 09.2023
- Manage the quality of the video catalog
- This includes checking and fixing metadata, images, subtitles, audio, and video assets to ensure that all content is accurate and meets Amazon's standards
- Work with other teams to ensure a smooth content delivery process
- This may involve collaborating with engineers, product managers, and marketing teams to ensure that content is uploaded and distributed in a timely and efficient manner
- Troubleshoot and resolve content issues
- This may involve identifying and fixing technical problems, as well as responding to customer complaints
- Gather and analyze data to improve the content catalog
- This data can be used to identify trends, track performance, and make recommendations for future content acquisitions
- Strengthened content through proofreading and editing played instrumental role in creative planning and review session
- Working with resourceful team to elevate quality of content and design wrote quality content for clients
- Enabling site visitors to quickly obtaining formation chose cover photography or artwork.
Home Tutor
SAFRAS HOME TUTOR
MADURAI
08.2017 - 09.2022
- Engaged students in active learning activities that promoted critical thinking skills.
- Created an environment conducive to learning by establishing clear expectations and rules.
- Provided one-on-one instruction and tutoring in a variety of academic subjects.
- Adapted teaching methods based on individual student needs, interests, abilities, and learning styles.
- Developed creative projects to reinforce course material.
- Served as a mentor for struggling learners by offering guidance on social and emotional issues.
- Conducted assessments to evaluate student progress, strengths, and areas for improvement.
- Developed and implemented individualized lesson plans to meet student learning needs.
- Assisted students in developing study skills such as time management and note-taking techniques.
Customer Care Executive
IIFL FINANCE
Madurai
09.2021 - 06.2022
- Integrates external regulations linked to his activity
- Execute Channel/Customer joint business plans
- Execute category management/ merchandising plans, consumer and trade promotions
- Contribute to new product launches
- Lead mystery shopper activities
- Help monitor the promotion budget and ensure effectiveness
- Handle customer cases relayed by 1st level support & take ownership for problem
- Resolution on assigned cases according to defined priority & severity levels
- Perform trouble shooting by gathering data, structuring the case, conducting analysis and search available documentation and knowledge bases for a solution
- Reporting to the Customer Activation Ass Manager, the incumbent will be responsible for the following responsibilities
Education
MA English Literature
THE AMERICAN COLLEGE
MADURAI04-2022
BA English Literature - English Literature
SOURASHTRA COLLEGE FOR WOMEN
04-2020
Skills
- Tally
- DTP
- Web Designing
- Python
- C
- C
- Abacus
- Operational Efficiency
- Marketing and Promotions
- Service Quality Assurance
- Customer Complaint Resolution
- Microsoft Office
- Decision-Making
- Critical Thinking
- Product Promotions
- Adaptability and Flexibility
- Reliability
- Active Listening
- Relationship Building
- Self Motivation
- Problem-Solving
- Written Communication
- Relationship Building and Retention
Languages
- English
- Tamil
- Telugu
Projects
LOUISE ERDRICH'S THE ROUND HOUSE: A PSYCHOANALYTIC STUDY
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Languages
Tamil
First Language
Tamil
Proficient (C2)
C2
English
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
References
References available upon request.
Timeline
DIGITAL CONTENT ASSOCIATE
Amazon Prime Video
10.2022 - 09.2023
Customer Care Executive
IIFL FINANCE
09.2021 - 06.2022
Home Tutor
SAFRAS HOME TUTOR
08.2017 - 09.2022
MA English Literature
THE AMERICAN COLLEGE
BA English Literature - English Literature
SOURASHTRA COLLEGE FOR WOMEN
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