Rajlaxmi Maharana
Mumbai,MH
Summary
A dynamic Customer Care Executive with a proven track record at Athena BPO, I excel in enhancing customer satisfaction and team productivity through effective issue resolution and workload optimization. Skilled in CRM software and adept at team building, my approach significantly improves customer relations and service delivery.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Athena BPO
07.2023 - 07.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of outbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Increased team productivity, optimizing scheduling and workload distribution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Education
B.com -
Tolani College of Commerce
Andheri East, India04-2024
HSC -
Girdhari Prasad Mishra College of Commerce
Andheri East, India04-2020
SSC -
Yogiraj Shri Krishna Vidyalaya
Kurla West, India04-2018
Skills
- Customer service background
- Well-organized
- Persuasive attitude
- CRM software proficiency
- Multitasking
- Customer Relations
- Team building
Timeline
Customer Care Executive
Athena BPO
07.2023 - 07.2024
B.com -
Tolani College of Commerce
HSC -
Girdhari Prasad Mishra College of Commerce
SSC -
Yogiraj Shri Krishna Vidyalaya
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