Rajni Kumari
Program Manager
delhi
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Program Manager
Amazon
10.2022 - Current
- Driving queue performance improvements in the MFN space to increase the savings by 30% YTD
- Developed risk management process to improve customer experience for 3rd party carriers by onboarding appeals process for AtoZ claims
- Cordinated the launch of New improved data-oriented seller experience through seller grading feature launch which led to return image accuracy increase by 66%
- Led a cross-functional team of 120, used quality control mechanisms to reduce the manual defects in investigations per task from 60% to 15%
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Incident Manager [A]
Amazon
03.2022 - 10.2022
- Delivered regular training sessions for staff members on incident management procedures, enhancing overall team efficiency and knowledge sharing capabilities.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
- Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
Sr. escalation specialist
Amazon
12.2020 - 03.2022
- Provided complete end to end management of customer issues/complaints related to Buyer end through customer feedback loop
- Resolved process gap in digital content post restriction of retail ordering for customers as per legal alignment with company on digital purchase
- Drafted and presented 30% of executive escalations summary with root cause analysis.
TRANSACTION RISK INVESTIGATOR
AMAZON
08.2017 - 12.2020
- Prime focus was to analyze emerging abuse pattern on e-commerce platform for retails ordering
- Major marketplaces that were handled are USA, France, UK and India
- Handled RCM - Repeat Contact Management) Project: Been an active member of the project from week 7 with delivering case studies while doing audits for improvement.
Education
MBA - Operations And Supply Chain Management
Indian School of Business
05.2023 - 05.2024
Bachelor of Science in Computer Science - undefined
St. Francis College, Osmania University
04.2014 - 05.2017
Skills
Agile Methodologies
Passions
- Outdoor Adventures
- Enthusiastic about Long Distance Running (started in 2023 with 3 10Ks, one 21K... more on the go. Love to dance (freestyle, Bollywood) and travel (love beaches best was Maldives
Languages
English Professional
Hindi Native
Volunteer Experience
GMV, Amazon GMV (Global Month of Volunteering), 2023, 2024, Completed two story narrations for child group's on tech benefits.
Timeline
MBA - Operations And Supply Chain Management
Indian School of Business
05.2023 - 05.2024
Program Manager
Amazon
10.2022 - Current
Incident Manager [A]
Amazon
03.2022 - 10.2022
Sr. escalation specialist
Amazon
12.2020 - 03.2022
TRANSACTION RISK INVESTIGATOR
AMAZON
08.2017 - 12.2020
Bachelor of Science in Computer Science - undefined
St. Francis College, Osmania University
04.2014 - 05.2017