Summary
Overview
Work History
Education
Skills
Websites
Passions
Languages
Volunteer Experience
Timeline
OperationsManager
Rajni Kumari

Rajni Kumari

Program Manager
delhi

Summary

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Program Manager

Amazon
10.2022 - Current
  • Driving queue performance improvements in the MFN space to increase the savings by 30% YTD
  • Developed risk management process to improve customer experience for 3rd party carriers by onboarding appeals process for AtoZ claims
  • Cordinated the launch of New improved data-oriented seller experience through seller grading feature launch which led to return image accuracy increase by 66%
  • Led a cross-functional team of 120, used quality control mechanisms to reduce the manual defects in investigations per task from 60% to 15%
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.

Incident Manager [A]

Amazon
03.2022 - 10.2022


  • Delivered regular training sessions for staff members on incident management procedures, enhancing overall team efficiency and knowledge sharing capabilities.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
  • Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.

Sr. escalation specialist

Amazon
12.2020 - 03.2022
  • Provided complete end to end management of customer issues/complaints related to Buyer end through customer feedback loop
  • Resolved process gap in digital content post restriction of retail ordering for customers as per legal alignment with company on digital purchase
  • Drafted and presented 30% of executive escalations summary with root cause analysis.

TRANSACTION RISK INVESTIGATOR

AMAZON
08.2017 - 12.2020
  • Prime focus was to analyze emerging abuse pattern on e-commerce platform for retails ordering
  • Major marketplaces that were handled are USA, France, UK and India
  • Handled RCM - Repeat Contact Management) Project: Been an active member of the project from week 7 with delivering case studies while doing audits for improvement.

Education

MBA - Operations And Supply Chain Management

Indian School of Business
05.2023 - 05.2024

Bachelor of Science in Computer Science - undefined

St. Francis College, Osmania University
04.2014 - 05.2017

Skills

Agile Methodologies

Websites

Passions

  • Outdoor Adventures
  • Enthusiastic about Long Distance Running (started in 2023 with 3 10Ks, one 21K... more on the go. Love to dance (freestyle, Bollywood) and travel (love beaches best was Maldives

Languages

English Professional
Hindi Native

Volunteer Experience

GMV, Amazon GMV (Global Month of Volunteering), 2023, 2024, Completed two story narrations for child group's on tech benefits.

Timeline

MBA - Operations And Supply Chain Management

Indian School of Business
05.2023 - 05.2024

Program Manager

Amazon
10.2022 - Current

Incident Manager [A]

Amazon
03.2022 - 10.2022

Sr. escalation specialist

Amazon
12.2020 - 03.2022

TRANSACTION RISK INVESTIGATOR

AMAZON
08.2017 - 12.2020

Bachelor of Science in Computer Science - undefined

St. Francis College, Osmania University
04.2014 - 05.2017

Similar Profiles

CREATE PROFILE
Rajni KumariProgram Manager