Open To Work
Raju Chetry
Gurgaon
Summary
Results-driven Associate Manager specializing in KYC/AML compliance, known for leading remediation projects and enhancing team performance. Expertise in risk assessment and data analysis, ensuring adherence to AML regulations.
Overview
14
14
years of professional experience
Work History
Associate Manager, KYC/AML
Osttra India Services PVT LTD
Gurgaon
10.2022 - Current
- Supervised team of KYC analysts and QA personnel to ensure compliance and accuracy of cases.
- I contributed significantly in team formation and the design of the end-to-end workflow.
- Developed comprehensive training materials, enhancing onboarding efficiency for new team members.
- Oversaw operations to guarantee efficient service delivery and exceptional client experiences.
- Led remediation projects, clearing legacy client backlogs within deadlines and audit expectations.
- Collaborated with relationship managers and stakeholders on high-risk refresh processes.
- Ensured adherence to customer due diligence (CDD) and enhanced due diligence (EDD) regulations.
- Managed regional reporting on monthly, quarterly, and yearly basis.
KYC Manager
S&P Global/ IHS Markit/ Quess Corp
Gurgaon
06.2020 - 10.2022
- Supervised team of KYC analysts to ensure compliance with AML and FATF regulations.
- Directed remediation projects, clearing legacy client backlogs within established deadlines.
- Collaborated with Compliance and Risk teams to escalate high-risk clients for timely EDD and SAR filings.
- Monitored employee performance, providing constructive feedback to enhance productivity.
- Led reconciliation efforts, emphasizing accuracy and efficiency in all processes.
- Managed regional reporting monthly, quarterly, and yearly for strategic decision-making.
- Assigned tasks based on individual skill sets to optimize team performance.
- Supported audits by ensuring documentation completeness and maintaining process transparency.
Team Manager
Globiva Services
Gurgaon
06.2018 - 04.2020
- Executed remediation projects for legacy clients, eliminating backlog within deadlines and audit standards.
- Ensured documentation completeness and risk classification to support internal and external audits.
- Managed regional reporting on a monthly, quarterly, and yearly basis to track performance metrics.
- Facilitated employee training programs to improve skills and enhance overall performance.
- Monitored team performance consistently to achieve set objectives.
- Directed team dynamics to align performance with business requirements effectively.
- Identified improvement opportunities and concentrated efforts on critical areas.
- Resolved client escalations efficiently through proactive communication and problem-solving.
Team Manager
Convergys India Services
Gurgaon
12.2012 - 03.2018
- Ensured timely delivery of services while optimizing productivity and managing resources effectively.
- Recruited, trained, coached, and managed performance of customer service team.
- Possessed in-depth knowledge of organization’s products to resolve escalated customer issues.
- Continuously improved performance and efficiency based on metrics and customer feedback.
Associate
Arvato Bertelsman
Gurgaon
01.2012 - 11.2012
- Delivered world-class customer service via email for European clients.
- Handled customer queries through email, ensuring timely and effective responses.
- Maintained high customer satisfaction by adhering to established policies.
Education
Bachelor of Commerce - Commerce
Guwahati University
Guwahati,Assam06-2011
Skills
- People and process management
- Leadership and decision-making
- KYC compliance
- AML regulations
- Customer due diligence (CDD)
- Enhance due diligence (EDD)
- Training and mentorship
- Remediation projects
- KYC refresh and periodic review
- Risk assessment
- Screening
- Data analysis and reporting
Accomplishments
- Won Highflyer and Pinnacle awards KYC in OSTTRA
- Won the Eureka Award for an out-of-the-box idea in S&P Global
- Awarded the Top Gun award in KYC at IHS Markit
Timeline
Associate Manager, KYC/AML
Osttra India Services PVT LTD
10.2022 - Current
KYC Manager
S&P Global/ IHS Markit/ Quess Corp
06.2020 - 10.2022
Team Manager
Globiva Services
06.2018 - 04.2020
Team Manager
Convergys India Services
12.2012 - 03.2018
Associate
Arvato Bertelsman
01.2012 - 11.2012
Bachelor of Commerce - Commerce
Guwahati University