B. Rithima Mythreyi
Summary
Customer support expert with experience at Amazon and Flutter International, proficient in Salesforce for KYC verification and inquiry resolution. Demonstrated ability in cross-functional collaboration and process improvement, enhancing customer satisfaction and operational efficiency. Prepared to leverage pharmaceutical research skills and technical expertise in support or compliance roles.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
FLUTTER INTERNATIONAL
Hyderabad
11.2024 - 09.2025
- Ensured accurate handling of customer verification and KYC procedures through seamless chat support.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Adapted to Salesforce updates to maintain efficient tool usage.
- Addressed and escalated urgent concerns promptly.
- Utilized process knowledge and articles to assist customers effectively.
- Provided step-by-step guidance to help resolve customer issues swiftly.
- Documented customer interactions in the internal CRM system for future reference.
Shipping and Delivery Associate
AMAZON
Hyderabad
06.2023 - 05.2024
- Delivered exceptional customer service by efficiently addressing inquiries, complaints, and returns.
- Demonstrated extensive product knowledge for timely resolution of customer concerns.
- Utilized CRM software to document interactions and track resolutions effectively.
- Collaborated with cross-functional teams to escalate complex issues, improving resolution rates.
- Maintained performance metrics, consistently exceeding response time and customer satisfaction goals.
- Provided management feedback on recurring issues, driving process improvements and reducing complaints.
- Adapted communication styles to ensure personalized experiences for each customer.
- Navigated routes using handheld devices for real-time delivery updates.
Education
B. Pharmacy -
Anurag University
01.2022
Intermediate -
Sri Chaitanya Junior College
01.2017
SSC -
Bhashyam Public School
01.2015
Skills
- Microsoft Word and Excel
- CRM documentation
- Customer verification
- Analytical thinking
- Customer service
- Payment processing
- Salesforce proficiency
- Presentation skills
Languages
- Hindi
- English
- Telugu
Hobbies and Interests
- Listening music
- Dance
- Reading Books
TECH STACK :
CRM, Salesforce, chat support, technical support, ticketing tools, issue resolution, team collaboration, escalation handling, customer service, operation support, communication tools, Jira, MS Excel, MS Office
Timeline
Customer Support Specialist
FLUTTER INTERNATIONAL
11.2024 - 09.2025
Shipping and Delivery Associate
AMAZON
06.2023 - 05.2024
B. Pharmacy -
Anurag University
Intermediate -
Sri Chaitanya Junior College
SSC -
Bhashyam Public School