Raju Srinivas
Bangalore
Summary
Proven leader in financial services, excelling in relationship management and branch operations management at Wallstreet Exchange Centre LLC. Spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Expert in regulatory compliance and team motivation, demonstrating exceptional communication skills and a knack for innovation. Achieved notable success in business development, ensuring robust client service and satisfaction.
Overview
10
10
years of professional experience
Work History
Relationship Manager
Atria Convergence Technologies
Bangalore
07.2024 - Current
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Maintained accurate records of all client interactions within the company's CRM system.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
BRANCH MANAGER
Wallstreet Exchange Centre LLC
Dubai
04.2018 - 05.2023
- Company Overview: Financial services company specializing in currency exchange
- Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships
- Plans, organizes, and coordinates sales, marketing, and budgeting
- Develops, oversees, and maximizes retail budget and product inventory
- Financial services company specializing in currency exchange
TELLER
Wallstreet Exchange Centre LLC
Dubai
01.2018 - 01.2019
- Company Overview: Financial services company specializing in currency exchange
- Handle financial transactions
- Administer currencies, financial exchange activities, deposits and voucher payments
- Provide financial product information
- Store supervision
- Financial services company specializing in currency exchange
CASHIER
Redha Al Andari Exchange
Dubai
01.2016 - 01.2018
- Company Overview: Currency exchange company providing financial transaction services
- Ensuring transactions are completed in an efficient manner with a high level of accuracy
- Maintains a cash float and follows balancing and reconciling procedures
- Prepares daily 'End of Day' sheet at the close of each business day
- Currency exchange company providing financial transaction services
EXECUTIVE
Centrum Direct LTD
Bangalore Airport
01.2015 - 01.2016
- Company Overview: Company providing foreign currency exchange services
- Executes foreign currency transactions for clients
- Establishes local exchange rates for retail customers based on market fluctuations
- Communicates rates to and directs other staff accordingly
- Advises international clients on foreign markets and fluctuations
- Company providing foreign currency exchange services
Education
MASTER OF BUSINESS - ADMINISTRATION
Rabindranath Tagore University
01.2019
BACHELOR OFCOMMERCE -
DR CV Raman University
01.2015
Skills
- Team leadership and motivation
- Branch operations management
- Relationship Management
- Communication
- Innovation
- Client Service and Satisfaction
- Business development
- Regulation compliance
Languages
- English, Fluent
- Hindi, Fluent
- Kannada, Fluent
- Tamil, Fluent
- Telugu, Fluent
- Malayalam, Fluent
Personal Information
- Father's Name: Srinivas M
- Date of Birth: 08/03/91
- Marital Status: Married
Timeline
Relationship Manager
Atria Convergence Technologies
07.2024 - Current
BRANCH MANAGER
Wallstreet Exchange Centre LLC
04.2018 - 05.2023
TELLER
Wallstreet Exchange Centre LLC
01.2018 - 01.2019
CASHIER
Redha Al Andari Exchange
01.2016 - 01.2018
EXECUTIVE
Centrum Direct LTD
01.2015 - 01.2016
MASTER OF BUSINESS - ADMINISTRATION
Rabindranath Tagore University
BACHELOR OFCOMMERCE -
DR CV Raman University
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