MANJUNATH R
Bengaluru
Summary
Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over 10 years of experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Manager
HDFC SALES PVT LTD
BENGALURU
04.2018 - Current
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Established strong client relationships to drive business development.
- Developed strategies to attract new customers while retaining existing ones.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Efficient sourcing of home loan and Mortgage from CAT A Business, maintaining consistency of sales ratio, Handling Corporate BSA'S and Builders Developers for continuous in sources.
Sales Manager
Icici Securities Ltd
Bengaluru
08.2016 - 01.2018
- Meeting with clients and understanding their investment needs.
- Advice them according to their investment objective.
- Build and maintain the relationship with clients and corporate salary team.
- Responsible for business development by acquiring clients for the equity investments.
- Responsible for identifying customer needs and assessing their risk appetite.
- Providing regular updates to the reporting authority as and when required.
- Initiate the promotional activities for business development.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Senior Service Associate
Bajaj Finserv
Bengaluru
06.2013 - 08.2016
- Explaining Scheme to customers for CD Products. Checking the Credibility of the Customer.
- Responsible for achieving the target as well as team target. Follow up for the Dealer payment on time with operations.
- Updating the team about the changes in the product, keeping them updated about the new schemes cross selling of the insurance products with EMI card etc.
- Generation of day to day reports in excel and updating the same to manager once in a week.
- Served as primary point-of-contact for customers seeking assistance with their purchases.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
Education
Bachelor of Commerce - Accounts
Reva Bangalore University,
Bengaluru03-2013
Skills
- Communication Skills
- Ability to Work Under Pressure
- Ability to Work in a Team Adaptability
- Problem Solving Good team player Financial Accounting
- Customer Service Skills Leadership
- Decision Making
- Ability to train
- Team motivation
- Quick decision making
- Strong delegating abilities
- Sales expertise
- Issue resolution
- Customer-facing leadership
Certification
- Awarded for the Best Performance in the month of April' 2014 in Bajaj Finserv
- Awarded for the Best Performance for EMI Card in the month of Nov' 2015 in Bajaj Finserv
- Awarded for the Beat Your Best Contest in the year 2023 in Hdfc Sales Pvt Ltd
Timeline
Relationship Manager
HDFC SALES PVT LTD
04.2018 - Current
Sales Manager
Icici Securities Ltd
08.2016 - 01.2018
Senior Service Associate
Bajaj Finserv
06.2013 - 08.2016
Bachelor of Commerce - Accounts
Reva Bangalore University,
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