RAJ VIKRAM SINGH
GURGAON
Summary
Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences. Proven record of achieving operational efficiency and quality standards and demonstrating compliance with Delhi NCR regulations. Exhibits exceptional analytical skills and to conceptualize banking proposals and provide viable solutions.
Overview
2
2
years of professional experience
Work History
Senior Relationship Officer
MANAPPURAM FINANCE LIMITED
11.2022 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Relationship Officer
AXIS BANK
10.2021 - 12.2022
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Promoted, structured and provided banking advice customized to needs of customers.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Maintained and built close relationships with customers through regular contact and visits.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Education
Bachelor of Science - Mathematics
RISHI BANKIM CHANDRA COLLEGE
KOLKATA01.2020
INTERMEDIATE - Science
NEHRU BALODYAN INTER COLLEGE
JAUNPUR, UTTAR PRADESH05.2016
HIGH SCHOOL -
NEHRU BALODYAN INTER COLLEGE
JAUNPUR UTTAR PRADESH05.2014
Skills
- Customer Relationship Management
- Team Leadership
- Verbal and Written Communication
- Product Knowledge
- Sales and Marketing
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Bengali
Intermediate (B1)
Timeline
Senior Relationship Officer
MANAPPURAM FINANCE LIMITED
11.2022 - Current
Relationship Officer
AXIS BANK
10.2021 - 12.2022
Bachelor of Science - Mathematics
RISHI BANKIM CHANDRA COLLEGE
INTERMEDIATE - Science
NEHRU BALODYAN INTER COLLEGE
HIGH SCHOOL -
NEHRU BALODYAN INTER COLLEGE
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