Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Technical Specialist
Motorola Solutions India Pvt Ltd
09.2021 - 09.2024
Maintain a strong understanding of Motorola Solutions cloud software and products, including cameras, access control hardware, cloud software, mobile applications, key cards, and networks
Troubleshoot Motorola Solutions hardware and software products over phone, chat, web community and through remote sessions
Concisely document software, hardware, and network information in a case management system
Presented compelling sales pitches for potential clients, showcasing the value of our products and services.
Provide an exceptional customer experience during calls, emails, chat, and customer escalations
Optimized product performance with diligent troubleshooting and root cause analysis.
Collaborate with the regional and global support teams to provide high quality and effective customer experience
Resolve clients' software or hardware issues by troubleshooting and diagnosing network and data problems, including utilizing diagnostics tools, exporting debug logs, analyzing log files, and reporting escalations to engineering.
Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Advised clients on best practices and effective implementation strategies, ensuring seamless integration of our products into their existing systems.
Continually expanded knowledge of Motorola solutions video security and access control product line.
Provided exceptional customer support, resolving complex technical issues with effective communication skills.
New Product Development/Manufacturing Engineering
Hikvision India Pvt Ltd
06.2021 - 09.2021
Handled position of New Product Implementation Head (NPI HEAD) at Prama Hikvision India Pvt.Ltd
Responsible for new product implementation of ie Analog/IP Hikvision cameras/Surveillance hardware and software division
Evaluated existing procedures and made proactive adjustments to meet changing demands.
Participated in development meetings for high-value customers and business operations updates.
Working knowledge of Software encryption and testing of Hikvision surveillance products
Hands on Experience in Rejection/Scrap control initiatives
Performed concurrent design and manufacturing engineering and other functions to reduce time required to bring product to market.
Hands on experience in Electrical wiring and mechanical assembly
Reviewed products for compliance with Design for Manufacturing (DFM) requirements.
Design, development and cost effective modifications of Assembly Fixtures
Efficiently manage and coordinate multi-functional teams to manage process improvement.
Worked with Design , production, quality and end users to accomplish technical aspects of projects.
Implemented a robust change management process ensuring seamless integration of new processes, procedures, or equipment into the manufacturing ecosystem without compromising on productivity or quality.
Managed cross-functional teams, streamlining communication between departments for more efficient project execution.
New Product Development Engineer
Varroc Lighting Systems India Pvt Ltd
06.2017 - 09.2019
Responsible for Project Planning & Development for Forward Models (New Models)
Responsible for Capacity calculation, MOST (Maynard Operation Sequence Technique), PFD Line Layout, PFMEA (Process Failure Mode and effect analysis), Control Plan, Technical Specification (RFQ), Work Instructions, OEE (Overall equipment efficiency) Improvement, New Assembly Line Installation
Enabled effective cross-functional teamwork by providing clear technical guidance to non-engineering colleagues, ensuring alignment on project goals and requirements.
Line development & improvement by using Industrial Automation
Reduced time to market for new products by streamlining the development process and fostering cross-functional collaboration.
Material management required for build supports
Developed innovative solutions to complex engineering challenges, resulting in groundbreaking new products.
Conducted thorough root cause analysis of technical issues encountered during product development, leading to efficient problem resolution.
Active involvement in new product launches and analysis, with subsequent support to plant Launch Manager and plant Program Manager
Developed comprehensive test plans to validate product functionality, reliability, and performance under various conditions.
Facilitated seamless communication between engineering, sales, and manufacturing departments to ensure a cohesive approach to new product development.
Scheduling and prioritizing constrained resources, and adjusting staffing to meet flow and customer requirements
Identified potential risks early in projects by conducting detailed risk assessments, allowing proactive mitigation measures implementation.
Individually worked on 12 Projects consisting Mahindra Marrazzo, Tata Altroz, Tata Harrier, Skoda SK321, Renault Nissan etc
Implemented robust quality assurance processes throughout the entire development cycle, ensuring consistent high-quality products delivered to customers.
Documented each step in product's design process for use in manuals.
Ability to negotiate and resolve conflicts
Wrote comprehensive user manuals for new products and additional technical documentation.
Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
Introduced card board workshop (Mock-up) in Varroc.
Education
Bachelor of Mechanical Engineering -
MIT
Mumbai, India
04.2001 - 03.2016
Skills
Cross-Functional Teamwork
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Certification
Mahindra Certified Project Engineer
Timeline
Technical Specialist
Motorola Solutions India Pvt Ltd
09.2021 - 09.2024
New Product Development/Manufacturing Engineering
Hikvision India Pvt Ltd
06.2021 - 09.2021
New Product Development Engineer
Varroc Lighting Systems India Pvt Ltd
06.2017 - 09.2019
Bachelor of Mechanical Engineering -
MIT
04.2001 - 03.2016
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