Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Disclaimer
Accomplishments
Timeline
Generic

RAKESH A

Sr Customer Support Officer
Bangalore

Summary

Seeking a challenging role in a reputable organization to contribute a strong work ethic, determination, and dedication to achieving organizational goals. Committed to delivering exceptional results through unwavering focus and drive. Eager to leverage skills and experience to make a meaningful impact and thrive in a dynamic work environment.

Overview

8
8
years of professional experience

Work History

Sr. Customer Support Officer

Mphasis
Bangalore
07.2019 - Current
  • Responded to customer requests for a UK based reputed Credit card company, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased first-contact resolution rates by offering thorough guidance during initial interactions with customers.
  • Enhanced team productivity by mentoring junior support staff and sharing best practices.

Provider Investigative Analyst

Hinduja Global Solutions, HGS
Bangalore
03.2018 - 01.2019
  • Processing dental claims submitted by the provider offices in the US within the given TAT.
  • Updating provider records to the client's records.
  • Making calls to the provider offices in the US in case of discrepancies.
  • Verifying tax id and requesting W-9 forms from provider offices and updating the correct provider tax id to the system.

Technical Support Executive

HGS (Hinduja Global Solutions)
Bangalore
12.2016 - 03.2018
  • Working on call with Field technicians from various parts of the US to resolve the internet issue for the customers.
  • Assisting technicians in locating the cut in the loop which is affecting the internet.
  • Sending E-Mails to partners to verify if the customer’s issue has been resolved.
  • Maintaining the Service Level.

Education

BBM -

Sindhi College of Commerce
Bangalore
04.2001 -

PUC -

Sindhi College
Bangalore
04.2001 -

SSLC -

Sophia High School
Bangalore
04.2001 -

Skills

Adaptability

Communication

Active Listening

Quick Learner

Time Management

Personal Information

  • Father's Name: Anil K
  • Date of Birth: 08/17/1995
  • Nationality: Indian

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
French
Beginner (A1)

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge.

Accomplishments

  • Awarded with Star Performer Award for Quarter 1 & 3 of 2017.
  • Have been the top Performer on various occasions through my employment term at Mphasis.

Timeline

Sr. Customer Support Officer

Mphasis
07.2019 - Current

Provider Investigative Analyst

Hinduja Global Solutions, HGS
03.2018 - 01.2019

Technical Support Executive

HGS (Hinduja Global Solutions)
12.2016 - 03.2018

BBM -

Sindhi College of Commerce
04.2001 -

PUC -

Sindhi College
04.2001 -

SSLC -

Sophia High School
04.2001 -

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RAKESH ASr Customer Support Officer