Barnali Banalaxmi

Bengaluru

Summary

Dedicated professional known for outstanding performance, teamwork, and adaptability, ready to contribute to your company's success. With 2 years of experience in business development and client relationship management at leading firms like Reliance Nippon Insurance and Concentrix Daksh India Private Limited, I bring a proven track record of strategic goal setting and operations coordination. I excel in identifying customer pain points and implementing effective strategies for account retention, expansion, and product adoption. My strong problem-solving abilities and technical proficiency in CRM platforms like HubSpot ensure meticulous documentation and valuable insights for product development

Overview

years of professional experience

Work History

Sr. Representative, Operations/Customer Support Associate

Concentrix Daksh Pvt. India Ltd

08.2020 - Current

Resolved issues through careful research and follow-up with customers.
Strengthened client relationships through excellent communication skills and consistent followup.
Provided expert guidance and support to a team of representatives, ensuring adherence to company policies and achieving performance targets.
Managed client inquiries and escalations, resolving issues promptly to maintain high levels of customer satisfaction.
Utilized data analysis to identify trends and opportunities for process improvement, resulting in a 20% increase in team efficiency.
Collaborated with cross-functional teams to implement strategies for enhancing service delivery and client experience.
Was awarded through RNR program for being consistently good performer for scoring maximum CSAT
Ensure to meet targets and meet the NPS score for 100% customer satisfaction.

Business Development Executive

Reliance Nippon Life Insurance Company

11.2017 - 01.2020

• Identifying the potential Lead and Develop action plan to execute & achieve the target.
• Identifying the Potential Sellers and closing the deal with them.
• Coordinating with Sellers and available to resolve their queries.
• Give appropriate feedback of market to the management and suggest action plan for feasible execution.
• Study the market and generate lead of potential sellers.
• Daily basis share MIS report to management of daily activity.
• Developed and maintained strong relationships with clients, understanding their needs and offering tailored solutions.
• Conducted market research and analysis to identify new business opportunities.
• Successfully met and exceeded sales targets, consistently ranking among the top performers in the team.

Education

Bachelor of Science - Physics

Shailabala Women's College

Odisha

05.2017

Skills

Customer rapport
Business growth and retention
Performance Analysis
Client Relationship Building
CRM proficiency and technical proficiency
Critical thinking and problem solving

Ability to Multitask
Team leadership and team player
Adaptability
Fast learner
Microsoft office

Accomplishments

Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Hobbies: trained in classical dance form "Odissi" and love to sketch

Odissi is a classical Indian dance form originating from the state of Odisha. Through years of rigorous training and performances, I've honed my skills in footwork, hand gestures (mudras), body postures, and facial expressions, all of which are integral to conveying emotions and narratives of our tradition and culture. I find immense joy and fulfillment in expressing myself through this timeless art form.

Sketching is another creative outlet that brings me joy and allows me to express my imagination visually. Whether it's exploring abstract concepts, or sketching portraits of loved ones, I find solace and fulfillment in bringing my ideas to life.

Timeline