RAKESH KUMAR S
Chennai,Tamilnadu
Summary
Results-driven professional with over two years in retail banking operations. Expertise in strategic planning, customer relations, and market expansion drives revenue growth. Strong time management ensures operational goals are met while promoting team collaboration. Effective communicator who enhances client experiences through problem resolution and relationship building.
Overview
2
2
Languages
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Service Delivery Manager, Operations
Indusind Bank Ltd
Chennai
2025.09 - Current
- Managed service delivery operations, ensuring alignment with customer expectations and standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly, contributing to overall customer satisfaction.
- Handled branch bills and cross-sold CVE, enhancing customer engagement.
- Supported branch operations by handling key responsibilities and assisting with teller duties.
Assistant Manager
Jana Small Finance Bank Pvt Ltd
Chennai
2024.06 - 2025.09
- Managed customer portfolio and handled service inquiries to enhance customer satisfaction
- Cross selling and team coordination
- Provided prompt, friendly, and informed responses to routine inquiries and service complaints, and improved customer experience.
PREPARED FOR GOVERNMENT EXAMS
Self Study
Chennai
2021.05 - 2024.03
- Created study schedules to foster discipline and ensure consistent progress among candidates.
- Participated in mock exams to improve test-taking strategies. Participated in practice exams to enhance test-taking strategies. to enhance test-taking skills and interview techniques.
CNC MACHINE OPERATION
C.V.Solutions
Chennai
2020.12 - 2021.01
- Inspected parts for conformance to specifications using precision measuring instruments, ensuring that quality control standards were met.
- Assisted with operations during Covid by working part-time to maintain workflow.
Education
Bachelor of Technology - Automobile Engineering
Bharath Institution of Higher Education
Chennai 2017.07 - 2021.06
Higher Secondary -
St’Pauls Matric Higher Sec
Chennai 2015.06 - 2017.03
SSLC -
Kendra Vidyalaya
Chennai 2014.03 - 2015.03
Skills
- Service delivery management
- Customer relationship management
- Cross selling strategies
- Operational efficiency
- Client relations
- Time management
- Microsoft Office
Languages
English
Full Professional
Hindi
Professional
Hobbies and Interests
- Watching movies and listening music
- Badminton
- Basketball
Accomplishments
- Participated in basketball zonal level sports event in class XI.
- Won theory of music certificate in Trinity college London with distinction.
Internship
- Hyundai Wia, 18/06/18 - 30/06/18
- Metropolitan Transport Corporation (Chennai) Limited, 19/10/20 - 28/10/20
Personal Traits
- Multi Tasking
- Problem Solver
- Active Listening
- Time management
- Flexibility and adaptability
Timeline
Service Delivery Manager, Operations
Indusind Bank Ltd
2025.09 - Current
Assistant Manager
Jana Small Finance Bank Pvt Ltd
2024.06 - 2025.09
PREPARED FOR GOVERNMENT EXAMS
Self Study
2021.05 - 2024.03
CNC MACHINE OPERATION
C.V.Solutions
2020.12 - 2021.01
Bachelor of Technology - Automobile Engineering
Bharath Institution of Higher Education
2017.07 - 2021.06
Higher Secondary -
St’Pauls Matric Higher Sec
2015.06 - 2017.03
SSLC -
Kendra Vidyalaya
2014.03 - 2015.03