Rakesh Mahapatra

Resourceful Senior Software engineer with 9+ years of experience and proven track record in steering high-performing teams to deliver exceptional results. Strong technical skills, on Application/production support, Devops Admin with Apache Tomcat, Unix, Incident management, ITIL, SDLC, SLA, Troubleshooting, Jira , Service management, Confluence, Change management, Agile, Kanban, Jenkins, AWS, GitHub, Maven, Artifactory, Plugin management, OTT, Video networking , STB, Grafana, Kibana, Prometheus, S3, CloudWatch. Focused on fostering collaboration and motivating team members to surpass goals. Expert in streamlining processes, enhancing productivity, and driving continuous improvement. Adept at resolving conflicts and ensuring projects are completed on time and within budget.

Received Superstar award for working beyond responsibilities , consistently and contributing to profitable growth.

• Date of birth: 1991-11-03
• Gender: Male
• Marital status: Married

• UNIX
• ServiceNow
• SQL Server
• Splunk
• AppDynamics

• Charter Communications : Mission-Critical Application Management (Build, Release, Support & Maintenance)
  Led IT operations and support for a mission-critical application, overseeing the full lifecycle from build to release, and ensuring seamless application support and maintenance. Played a key role in troubleshooting issues, performing root cause analysis, and using Splunk for log analysis to resolve incidents efficiently. Utilised AppDynamics for real-time infrastructure monitoring, ensuring system performance and availability. Managed deployments via Harness and CloudBees, enabling automated, consistent, and scalable releases. Integrated version control using Git and Bitbucket, streamlining collaboration across teams. Worked with Kubernetes for container orchestration, ensuring efficient management of microservices and scaling in cloud environments.
• Astro OTT APP: Astro is a Video platform hosting all major events, web series, movies etc in its OTT App and STB client devices. As a Video networking/telecasting company the architecture used is very challenging and important from support perspective.Managed end-to-end IT operations and support for a high-traffic OTT (Over-the-Top) streaming application, ensuring consistent performance and availability. Responsible for troubleshooting application issues, performing log analysis with Splunk, and utilizing AppDynamics to monitor infrastructure health and ensure a seamless user experience.