Rakesh Meena
Jaipur,RJ
Summary
Experienced and customer-focused Customer Care Executive with over 2 years of expertise in providing top-tier support for financial services and digital payment solutions. Adept at troubleshooting complex issues, delivering first-contact resolution, and managing customer inquiries across multiple communication channels, including phone, email, and chat. Recognized for exceptional performance with two Employee of the Month awards, and a proven leader in training and mentoring new hires to improve team efficiency.
Overview
2
2
years of professional experience
Work History
Customer Care Executive
Teleperformance
Jaipur, India
04.2023 - 08.2025
- Delivered exceptional customer support for a wide range of financial products, including digital wallets, payment systems, and cryptocurrency services, across phone, email, and live chat.
- Resolved complex customer issues, providing first-contact resolutions and consistently improving customer satisfaction scores.
- Recognized with Employee of the Month accolades twice for consistently exceeding performance targets, including response times, resolution times, and customer feedback.
- Led onboarding and training programs for new team members, enhancing overall team productivity and ensuring that new hires quickly became effective and efficient.
- Contributed to the knowledge base by drafting and updating troubleshooting guides, FAQs, and internal documentation to streamline processes and enhance self-service options.
- Actively handled escalated issues, working with higher-tier technical teams to resolve high-priority customer concerns and ensuring seamless service delivery.
Education
Bachelor of Science (BSc) -
University Name
06-2012
High School Diploma -
Kendriya Vidyalaya
Sawai Madhopur, India06-2009
Skills
- Multi-Channel Support (Email, Chat, Phone)
- Advanced Issue Diagnosis & Troubleshooting
- Escalation & Conflict Resolution Management
- Senior Agent & Team Mentorship
- Performance Metrics Analysis & Reporting
- FinTech Product Expertise (Digital Payments, Crypto, Account Management)
- CRM Tools: Zendesk and Salesforce
- Strong Communication & Interpersonal Skills
- Knowledge Base & FAQ Documentation
- Customer Satisfaction Optimization
Languages
English (fluent), Hindi (Expert)
Timeline
Customer Care Executive
Teleperformance
04.2023 - 08.2025
Bachelor of Science (BSc) -
University Name
High School Diploma -
Kendriya Vidyalaya
Awards
Employee of the Month (Teleperformance) and Top Performer Award – [2024]
Playing sports
National level Cricket