RAKESH RAPETI

Analyzed complex fraud patterns across multiple data points, identifying new fraudulent activity vectors.
Authored best-practice documentation to bridge process knowledge gaps and enhance decision accuracy.
Recognized as Top Performer in line of business for Sherlock USC Identity Review.
Collaborated on cross-functional processes such as escalation reviews, SPOT compliance, and Core NA.

• Investigated and resolved over [10K+ appeals] high-priority cases to identity verification related deactivations reviews.
• Mentored and provided process shadowing for new hires.
• Analyzed complex fraud patterns across various data points including vehicle IDs, SSNs, and licensing histories, leading to the identification of new fraudulent activity vectors.
• Identified process knowledge gaps, authored new best-practice documentation.
• Top Performer in our LOB (Sherlock USC Identity Review).
• Cross functional processes like (Escalation reviews, SPOT Compliance, Core NA).