Surya Prakash Singh
Hyderabad
Summary
Experienced Risk and Compliance Specialist with a strong background in fraud investigation and risk mitigation. Over 4 years of expertise in detecting fraudulent activities across multiple product lines, collaborating with stakeholders to optimize processes, and improving team performance through training and mentorship. Proven track record of delivering high-quality results in a fast-paced environment, while proactively identifying trends to minimize business losses. Adept at developing Standard Operating Procedures (SOPs) and working on cross-functional projects to improve operational efficiency.
Overview
4
4
years of professional experience
Work History
Risk & Compliance Specialist II
Uber
Hyderabad
10.2023 - Current
- Taking the lead on a high-risk project, I drove a deep-dive analysis into Los Angeles spend patterns, which demonstrated exceptional analytical rigor and business impact. This investigation successfully uncovered multiple layers of coordinated fraud, ranging from inflated payouts and zero-value orders to the use of AI-generated images in Safety Lens. By surfacing nuanced behavioral indicators of fraud rings such as account creation timing and tipping anomalies.I was able to significantly strengthen fraud detection capabilities, leading to the deactivation of ∼300 spender accounts and generating an impressive ∼600K in annualized net savings.
- Drove Strategic Initiatives : Proposed product enhancements for Chronicle, introducing features to monitor adherence to suggested routes.
- Improved Operational Efficiency and Compliance: Implemented prioritization of batched order deliveries to optimize processing efficiency , enhanced transparency of batched orders, improving tracking from pick-up to delivery.
- Developed Strategy & Analytical Success: Developed actionable insights for new lines of business, contributing to strategic planning and decision-making.
- Organizational and Detailed Execution: Recommended changes to Multi-Apping Queue SOP in Sherlock and proposed updates to VFB Queue SOP to enhance operational effectiveness and queue management.
- Risk & Escalation Management: Analyzed and investigated earners' fraud utilizing Sherlock and Jira for effective escalation management. Handled appeals on Sherlock and Jira, ensuring accurate resolutions and optimal system performance.
Risk & Compliance Specialist I
Uber
Hyderabad
06.2022 - 10.2023
- Expertly investigated driver profiles and documentation in the USA and Canada to detect fraudulent patterns and ensure regulatory compliance.
- Identified and documented over 20 fraud templates involving driver licenses, insurance, and registration, revealing commonalities in signatures and backgrounds.
- Developed and executed quality improvement plans based on comprehensive QA reports and markdowns, enhancing the accuracy and effectiveness of fraud detection processes.
Education
B.tech - Information Technology
IMS Ghaziabad
07-2016
Skills
- Google Sheets
- SQL for beginners
- Risk management tools
- Fraud analysis
- Data-driven insights
- Process improvement
- Escalation management
Accomplishments
- CST Xtra -3 times
- Golden Ticket -4 times
- Top performer
Language
- English
- Hindi
Timeline
Risk & Compliance Specialist II
Uber
10.2023 - Current
Risk & Compliance Specialist I
Uber
06.2022 - 10.2023
B.tech - Information Technology
IMS Ghaziabad