Summary
Work History
Education
Skills
Accomplishments
Certification
Timeline
SoftwareEngineer
Soham Panda

Soham Panda

Risk & Compliance Specialist
HYDERABAD

Summary

Smart decision-maker promoting 3 years of expertise in Fraud Risk & Compliance. Skilled and talented to work in demanding environments.

Work History

Service Quality, Risk & Compliance Specialist

Uber India Pvt Ltd
Hyderabad
2021.10 - Current
  • Implemented streamlined reporting process to ensure timely revenue loss detection, resulting in 20% reduction in potential loss within SLAs
  • Apart from BAUs, flexed for different teams including JIRA Escalations
  • QA & EATS RNA with 100% performance score
  • Spearheaded continuous process improvement initiatives, resulting in a reduction in customer support issues and a 15% increase in customer satisfaction scores within 6 months
  • Prepared a dashboard using Google Data Studio for identifying skipped cases/tickets in a day and a dashboard for showing each agent's weekly quality score and daily TPH score.

Transaction Risk Investigator

Amazon Development Center India Pvt Ltd
Hyderabad
2019.11 - 2020.11
  • Investigated and eliminated fraud risks by detecting and sanitizing
  • ATOs, leaked CCs, Phished accounts with 100% accuracy and keeping
  • Amazon buyer's and seller's accounts safe and secure
  • Apart from BAUs, flexed for different ongoing projects and teams like
  • Amazon pantry, Amazon GCs
  • Supported Product team and TLs in generating insights for North
  • American and Latin American marketplace.

Education

MBA - Business Administration

Utkal University
Bhubaneswar, Orissa
2017.04 - 2019.05

BBA - Business Administration

Utkal University
Bhubaneswar, India
2014.08 - 2017.03

Skills

    MS Office

Google Sheets

Google Slides

Google DataStudio

Project Management

Stakeholder Management

Accomplishments

  • Project ACE QA Internship (08/2022 - 12/2022)
  • Trained on QA tools and learnt about various LOBs
  • IGPE Hackathon Lean Six Sigma Yellow Belt (03/2022 - 08/2022)
  • Lean Six Sigma Yellow Belt Certified
  • Made a project on reducing the impact of Spelling and Grammar errors on agent's QA score
  • Implemented the project in U4B team and were able to bring down the QA markdowns by 80%

Certification

Google Sheet

Timeline

Google DataStudio

2022-11
Lean Six Sigma Yellow Belt Certified (08/2022 - Present)
2022-08

Google Sheet

2022-05

Google Slides

2022-02

MS Office

2021-12

Service Quality, Risk & Compliance Specialist

Uber India Pvt Ltd
2021.10 - Current

Transaction Risk Investigator

Amazon Development Center India Pvt Ltd
2019.11 - 2020.11

MBA - Business Administration

Utkal University
2017.04 - 2019.05

BBA - Business Administration

Utkal University
2014.08 - 2017.03
Soham PandaRisk & Compliance Specialist