Rakesh S R
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Seasoned OTC professional with 10+ years of experience in managing end-to-end Order-to-Cash process. Proven track record in optimizing OTC workflows, enhancing customer satisfaction and driving Operation Excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Order to Cash Analyst
Accenture Solutions Pvt Ltd
Chennai
08.2017 - Current
- Managed the team comprising 13 FTEs over 3 years.
- Processing lease, purchase, and return orders according to established guidelines in SAP.
- Created reports on the status of existing orders, invoices, shipping documents and other related documents.
- Reviewed customer orders to ensure accuracy of product specifications, pricing and delivery dates.
- Conduct regular training sessions & CDP sessions to ensure team members are up to date with the latest processes.
- Prepared and presented detailed reports, highlighting trends and areas for improvement to senior management.
- Responsible for SLA/KPIs, OE, FMEA, DTPs, and Skill matrix.
Senior Executive
HCL Technologies Pvt Ltd
Chennai
03.2016 - 02.2017
- Handled end to end process of Apria Health care RCM (Revenue Cycle Management).
- Entered patient information into computer systems for accurate record keeping.
- Monitored the progress of unpaid claims and followed up as needed.
- Reviewed and processed patient invoices to ensure accuracy.
Process Associate
Tata Consultancy Services
Chennai
06.2012 - 09.2015
- Monitored bankrupt accounts to ensure payments are made in accordance with terms of plan agreements.
- Reviewed and analyzed financial statements, credit reports, and other documents to determine the debtor's ability to pay debts.
- Prepared legal documents such as motions, proofs of claim, adversary proceedings.
- Maintained records of all bankruptcies filed and tracked them through completion.
Education
Bachelor of Arts - Accounting And Finance
Acharya Arts & Science College
Puducherry06-2009
Skills
- Collaborative team player with a customer focused approach
- Flexibility to adapt to changing business needs and environments
- Strong customer service orientation and relationship Management
- High level of accuracy and attention to detail
- Ability to identify issues and develop effective solutions
- Excellent data analysis & Reporting abilities
Certification
- Completed ISO 27001 Lead Auditor certification at Knowledge Academy. Certification Number - 24840
- Completed Sarbanes-Oxley Certified Professional at Knowledge Academy. Certification Number - 30320
Timeline
Order to Cash Analyst
Accenture Solutions Pvt Ltd
08.2017 - Current
Senior Executive
HCL Technologies Pvt Ltd
03.2016 - 02.2017
Process Associate
Tata Consultancy Services
06.2012 - 09.2015
Bachelor of Arts - Accounting And Finance
Acharya Arts & Science College
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