Shashikala C

iBus Technologies Pvt. Ltd.O2C Analyst | Sep 2021 – Present

· Manage complete O2C cycle: sales orders, billing, invoicing, Accounts receivable

· Skilled in SAP HANA(SD-O2C)

· Customer Account Management, contract handling, and process improvement.

· Proven ability to manage high -volume invoicing with 99% accuracy reduce billing errors, and improve collection cycles.

· Reduced billing discrepancies by 20% through process validation and proactive issue resolution

· Managed month-end billing activities and ensured timely closure of transactions

· Supported audit and compliance activities by maintaining accurate documentation and transaction records

· Collaborated with cross-functional teams including Sales, Finance, and Operations to improve O2C efficiency

· Played a critical role in SAP HANA migration by validating customer master data and minimizing transition errors

· Process and validate high-volume invoices ensuring accuracy and compliance

· Maintain customer master data, site creation, and account setup in SAP

· Handle service contract creation, renewals, and amendments

· Collaborate with finance teams to reduce outstanding receivables

· Key contributor in SAP migration project, ensuring data accuracy and smooth transition

· Improved billing efficiency by identifying and resolving process gaps

· Resolved customer billing and invoice disputes within defined timelines, improving client satisfaction

· Improved operational efficiency by identifying process gaps and recommending workflow improvements

• Managing billing and collections using ZOHO CRM
• Key contributor to SAP migration project from iBUS
• Responsible for sales order creation, BDR, service contract creation/amendments, and customer/site ID generation
• Overseeing billing, invoice generation, and amendments

• Led a team, providing guidance, strategy development, and administrative oversight
• Coordinated with sales teams to ensure timely delivery of flats and documentation
• Drafted agreements, demand letters, allotment letters, and managed payment collections
• Designed and executed customer-focused campaigns to enhance engagement and loyalty
• Conducted data analysis to refine CRM strategies and improve customer satisfaction

• Engaged with potential and existing customers to promote products/services
• Addressed customer queries and closed sales through consultative communication
• Directed prospects to field sales teams when required
• Maintained and updated customer databases accurately
• Processed orders and handled grievances to uphold company reputation
• Developed and implemented CRM strategies to retain customers and boost brand loyalty
• Collaborated across departments to ensure seamless CRM integration
• Designed testing strategies and creative proposals, overseeing execution and reporting