Lidiya Selles
Chennai
Summary
Experienced Subject Matter Expert in Order-to-Cash operations with a focus on collections, accounts receivable management, and dispute resolution. Analyzed aging reports and managed past-due accounts to ensure timely payment recovery while fostering strong customer relationships. Expertise in financial reporting, problem-solving, and cross-functional collaboration drives improvements in O2C processes and operational efficiency.
Overview
8
8
years of professional experience
Work History
Order to Cash Analyst
Senior Subject Matter Expert
Chennai
07.2018 - Current
- Managed past due collections through monitoring aging reports and following up with customers on overdue invoices and outstanding balances, prioritizing high-risk accounts for timely recovery.
- Handled dispute management by reviewing customer concerns, coordinating with internal teams, and resolving billing or service-related issues.
- Analyzed retention withheld payment reports and conducted follow-ups on outstanding balances to promote timely payment processing.
- Prepared and maintained various reports including aging reports, collections tracking, and retention withheld payment reports to support daily operations.
- Researched customer queries concerning billing or payment status; communicated resolutions effectively.
- Trained new team members on established order-to-cash procedures to enhance performance.
Education
Bachelor of Technology in Information Technology -
Loyola Institute of Technology
Chennai06-2016
Skills
- Collections and Past Due Account Management
- Dispute Management
- Retention Management
- Report preparation
- Cash Application
- Account reconciliation
- Aging analysis
- Risk assessment
- Customer relationship management
- Strong analytical skills
- Team training
- Microsoft office
Languages
English
Advanced (C1)
C1
Tamil
Native
Native
Accomplishments
Start of the Month
Affiliations
Led process improvement initiatives for accounts receivable operations.
Timeline
Order to Cash Analyst
Senior Subject Matter Expert
07.2018 - Current
Bachelor of Technology in Information Technology -
Loyola Institute of Technology