Rakesh Tripathi
IT Manager
Greater Noida,UP
Summary
Strong Service Delivery & Process experience managing team across platforms & process defining, adapting and working with teams to implement project management processes & methodologies. Strong communication, negotiations and decision-making skills with customer focus approach, thought leadership, emotional intelligence, team management and people management skills.
Overview
16
16
years of professional experience
5
5
Certification
6
6
Years experience in Project Delivery
Work History
Manager
HCL Technologies
Noida
04.2017 - Current
- Oversaw teams of 25+ at HF Sinclair, 35+ at Marathon Petroleum Company, 25+ at Exxon Mobil, 25+ at Consumers Energy to ensure adherence as per SOW.
- Led cross-functional teams to enhance project delivery and client satisfaction.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Collaborated with stakeholders to identify operational challenges and implement solutions.
- Evaluated team performance to pinpoint strengths and propose targeted improvement strategies.
- Contributed to RFP team discussions with sales and bid teams to define project scope and finalize submissions.
- Recruited and hired qualified candidates to fill open positions.
Engaged in pre-planning discussions with the business transition manager regarding applications in scope. - Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Consultant
Infosys Ltd
Pune, Maharashtra
10.2010 - 04.2017
- Collaborated with teams to define, strategize, and implement the solution.
- Developed functional solutions in SAP MDM, MM/IM, and WM to streamline business processes.
- Analyzed customer requirements, identified gaps, and created solutions for improvement.
- Prepared comprehensive documentation including system configurations, process flows, training materials, and user manuals.
- Prepared test plans, scenarios, and scripts to validate functionality of developed solutions.
- Supported ERP systems by troubleshooting issues and resolving problems to ensure seamless operations.
- Supported post-implementation activities such as bug fixes, enhancements, and upgrades.
- Contributed to project proposals by estimating scope, budget, and timelines.
- Facilitated data migration from legacy systems to new platforms, maintaining data integrity throughout the process.
Research Analyst
DMV Business & Market Research Pvt. Ltd. (Global Data)
Hyderabad, Telangana
05.2010 - 10.2010
- Analyzed large volume of data to identify patterns, trends and correlations.
- Synthesized gathered data and conducted thorough analysis to extract actionable insights.
- Analyzed product market dynamics and represented findings in quantitative and qualitative formats.
- Performed SWOT analysis and identified emerging trends impacting the product.
- Provided detailed capacity and demand analysis for the product across various markets.
- Analyzed historical, present, and future data to create global reports covering all regions and major countries.
- Background study followed by comprehensive secondary and primary research.
- Delivered consulting services to clients.
Graduate Trainee
Federal Mogul Goetze (India) Ltd.
Patiala, Punjab
06.2006 - 07.2007
- Learned wide range of simple and complex techniques from on-the-job training.
- Managed all aspects of stores, from receiving to issuing materials, ensuring efficient inventory flow.
- Maintained communication with Purchase and Finance departments for streamlined operations.
- Oversaw inventory classification and control to support accurate stock management.
- Resolved issues with departments such as Planning, Foundry, and Production to enhance workflow.
- Ensured compliance with quality standards in inbound logistics processes.
- Making reports of stock material for internal and external audit.
Education
PGDM - FINANCE
Lal Bahadur Shastri Institute of Management
New Delhi 07.2008 - 03.2010
Bachelors of Science (H) - Physics
Ramjas College, University of Delhi
New Delhi 07.2003 - 05.2006
No Degree - 10th & 12th
Kendriya Vidyalaya Borjhar
Guwahati 04.2000 - 03.2003
Skills
- Delivery management
- Project management
- Cloud and AI fundamentals
- ITSM processes and tools
- Agile and waterfall methodologies
- RFP, Transition and Go-live
- Team leadership
- SAP MM/IM, WM & Coupa expertise
- Ariba & Concur working knowledge
- SAP MDM tools and Master Data expertise
- SAP VIM, SAP PM and QM proficiency
- COTS applications management
- Job scheduling and change management tools
Certification
- SAP Certified Associate - SAP S/4HANA Cloud Private Edition, Sourcing and Procurement
- SAP Certified Associate - Positioning SAP Business Suite
- Certified SAFe 6 Scrum Master
- Microsoft Certified Azure Fundamentals (ID: 991255267)
- GCP Cloud Digital Leader
- Microsoft Certified: Azure AI Fundamentals (ID: C290135DAC32CC64)
- Salesforce AI Associate (ID: 5808674)
- Corda Certified Business Professional (CERTIFICATE ID: 16422012-8584)
Industry Verticals
- Oil and Gas
- Utility
- Manufacturing
- Chemicals
Languages
- English
- Hindi
Timeline
Manager
HCL Technologies
04.2017 - Current
Consultant
Infosys Ltd
10.2010 - 04.2017
Research Analyst
DMV Business & Market Research Pvt. Ltd. (Global Data)
05.2010 - 10.2010
PGDM - FINANCE
Lal Bahadur Shastri Institute of Management
07.2008 - 03.2010
Graduate Trainee
Federal Mogul Goetze (India) Ltd.
06.2006 - 07.2007
Bachelors of Science (H) - Physics
Ramjas College, University of Delhi
07.2003 - 05.2006
No Degree - 10th & 12th
Kendriya Vidyalaya Borjhar
04.2000 - 03.2003