Rakesh Vishwakarma
City Manager Sale's
Bhopal
Summary
Accomplished leader wadept in business development and staff training/development. Excelled in building relationships and mentoring teams, significantly enhancing customer satisfaction,
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
City Manager
Netambit Value Service Pvt Ltd
09.2024 - Current
- Maintained department productivity and standards through proactive management of teams and policies.
- Managed up to Number projects per year.
- Built strong relationships with local businesses, leading to increased economic development opportunities and job creation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Team Leader
One97 Communication Ltd
10.2023 - 08.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Assisted in recruitment to build team of top performers.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Maintained database systems to track and analyze operational data.
Assistant Manager
Pine Labs
01.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Enhanced team productivity by streamlining operational processes.
District Manager
Spicemoney Ltd
04.2022 - 12.2022
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
Territory Manager
Rapi Pay Ltd
01.2021 - 04.2022
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained and mentored sales representatives in sales techniques and strategies.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Increased sales volume with implementation of targeted marketing strategies, tailoring product pitches to meet unique needs of diverse customer segments.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented systems and procedures to increase sales.
Assistant Manager
Reliance Jio
09.2018 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Field Engineer
Bharti Airtel
06.2017 - 08.2018
- Managed team in troubleshooting efforts that alleviated errors.
- Identified major issues that could arise and provided solutions for these problems.
- Streamlined documentation procedures, improving accessibility and accuracy of technical records.
Education
MBA - Sales
Eklavya University
Damoh 06.2024
M. Tech - Digital Communications And Media
RGPV Bhopal
Sagar 04.2014
Bechelors Of Engineering - Electrical, Electronics And Communications Engineering
RGPV Bhopal
Bhopal 07.2012
Skills
Hiring and terminations
Fieldwork
Public speaking ability
Relationship building
Business Development
Recruitment
Staff training/development
Coaching and mentoring
Product development
Employee scheduling
Effective leader
Employee reviews
Inventory management
Data collection/organization
Project coordination
Critical thinking skills
Timeline
City Manager
Netambit Value Service Pvt Ltd
09.2024 - Current
Team Leader
One97 Communication Ltd
10.2023 - 08.2024
Assistant Manager
Pine Labs
01.2023 - 10.2023
District Manager
Spicemoney Ltd
04.2022 - 12.2022
Territory Manager
Rapi Pay Ltd
01.2021 - 04.2022
Assistant Manager
Reliance Jio
09.2018 - 12.2020
Field Engineer
Bharti Airtel
06.2017 - 08.2018
MBA - Sales
Eklavya University
M. Tech - Digital Communications And Media
RGPV Bhopal
Bechelors Of Engineering - Electrical, Electronics And Communications Engineering
RGPV Bhopal