Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Rakesh Vishwakarma

Rakesh Vishwakarma

City Manager Sale's
Bhopal

Summary

Accomplished leader wadept in business development and staff training/development. Excelled in building relationships and mentoring teams, significantly enhancing customer satisfaction,

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience

Work History

City Manager

Netambit Value Service Pvt Ltd
09.2024 - Current
  • Maintained department productivity and standards through proactive management of teams and policies.
  • Managed up to Number projects per year.
  • Built strong relationships with local businesses, leading to increased economic development opportunities and job creation.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Team Leader

One97 Communication Ltd
10.2023 - 08.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Assisted in recruitment to build team of top performers.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Maintained database systems to track and analyze operational data.

Assistant Manager

Pine Labs
01.2023 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Enhanced team productivity by streamlining operational processes.

District Manager

Spicemoney Ltd
04.2022 - 12.2022
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Increased employee retention through development of comprehensive rewards and recognition program.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

Territory Manager

Rapi Pay Ltd
01.2021 - 04.2022
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Increased sales volume with implementation of targeted marketing strategies, tailoring product pitches to meet unique needs of diverse customer segments.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Implemented systems and procedures to increase sales.

Assistant Manager

Reliance Jio
09.2018 - 12.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Generated repeat business through exceptional customer service.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Field Engineer

Bharti Airtel
06.2017 - 08.2018
  • Managed team in troubleshooting efforts that alleviated errors.
  • Identified major issues that could arise and provided solutions for these problems.
  • Streamlined documentation procedures, improving accessibility and accuracy of technical records.

Education

MBA - Sales

Eklavya University
Damoh
06.2024

M. Tech - Digital Communications And Media

RGPV Bhopal
Sagar
04.2014

Bechelors Of Engineering - Electrical, Electronics And Communications Engineering

RGPV Bhopal
Bhopal
07.2012

Skills

Hiring and terminations

Timeline

City Manager

Netambit Value Service Pvt Ltd
09.2024 - Current

Team Leader

One97 Communication Ltd
10.2023 - 08.2024

Assistant Manager

Pine Labs
01.2023 - 10.2023

District Manager

Spicemoney Ltd
04.2022 - 12.2022

Territory Manager

Rapi Pay Ltd
01.2021 - 04.2022

Assistant Manager

Reliance Jio
09.2018 - 12.2020

Field Engineer

Bharti Airtel
06.2017 - 08.2018

MBA - Sales

Eklavya University

M. Tech - Digital Communications And Media

RGPV Bhopal

Bechelors Of Engineering - Electrical, Electronics And Communications Engineering

RGPV Bhopal

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Rakesh Vishwakarma City Manager Sale's