Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
Generic

Rakesh Chandra Paital

Pune

Summary

Dynamic Manager with extensive experience at VOIS, adept at enhancing operational efficiency through strategic planning and cross-functional collaboration. Proficient in Power BI and Shell Scripting, I foster team collaboration while successfully leading critical projects. Committed to achieving project goals and resolving complex challenges in CRM and billing systems.

Overview

10
10
years of professional experience

Work History

Manager

VOIS
Pune
10.2022 - Current
  • Lead and manage the Legacy CRM L2 support team for the Romania market to achieve project goals and objectives.
  • Develop and implement strategic plans to enhance operational efficiency.
  • Collaborate with cross-functional teams to ensure seamless project execution.
  • Monitor project progress, and provide regular updates to stakeholders.
  • Foster a positive work environment, and promote team collaboration.
  • Managed telecommunication support as well as production, release management, disaster recovery activities, and upgrades for order management and billing.
  • Created multiple Power BI dashboards, which help the business team and the operations team to analyze various situations.
  • Supported business issues, maintained SLAs, and resolved application domain challenges across systems (CRM, Billing, etc.).
  • Led and performed projects such as DSS-Seal migration, AD decommissioning, IPP insourcing, and billing upgrade changes in the Legacy CRM domain.
  • Developed multiple scripts that help to improve ordering failures, as well as application performance.

Sr. Technical Associate

Sears IT and Management Services India
Pune
07.2019 - 10.2022
  • Deploy the new changes, bug fix in the production environment, and monitor the system.
  • Restarting, deploy the new changes for different applications through AWS pipelines, and also verify the changes.
  • Troubleshooting OS performance tuning-related issues, such as disk space, CPU, memory, and swap issues, etc.
  • Logs analysis in Kibana to handle application issues.
  • Doing patching activity, coordinating with the team to fail over and fall back of the database, and also creating a shutdown plan for the patching activity.
  • Fetching and analyzing the exception report to find out the issues in deployment, and helping the Dev team to fix that code.
  • Participated in the holiday stress test.
  • Participated in migrating the applications to AWS.
  • Monitoring the batch jobs and application jobs in Control M, and also fixing those jobs if required, as well as writing the batch job and application jobs with the help of Shell script and Python.
  • Writing the database query to verify the processing of transactions, fetching failed transactions, and reprocessing those transactions.
  • Reprocessing the failed transaction by submitting the SOAP request through SOAP UI and also through a shell script.
  • Monitoring the application through Grafana and the server through CloudWatch.
  • Monitoring the utility job.
  • Generate reports through scripting, monitor those, and send them to the respective client.
  • Monitoring and taking action on the incident, request, and change by sys aid.

Production System Analyst

TCS (IDC technology PVT LTD)
Pune
10.2018 - 06.2019
  • Monitoring and installation of new communication, calculation, and matching services on the Linux platform used for the request and response mechanism, incoming and outgoing feeds, and for performing calculations, respectively.
  • Restarting, stopping the services as per requirement.
  • Database-level synchronization: To synchronize the application with the back end
  • Well-versed in the Scheduling Tool AutoSys: monitoring the (in and out) feeds and scheduling any new jobs if required in AutoSys.
  • Assure data delivery and quality.
  • Using sockeye as a monitoring tool.
  • Manage incoming and outgoing feeds of market and security data, data required for analysis and benchmarking, etc.
  • Carry out the deployment for TCM and testing.
  • Arranging bridge calls, handling incidents, and change process.
  • Testing the application after and before the implementation of changes in servers and infrastructure.

Production Support Executive

IBM India (Experis IT PVT LTD)
Pune
03.2015 - 09.2018
  • Monitored server status and managed log files to ensure smooth operations.
  • Submitted regular status reports to the manager.
  • Performed day-to-day operations, administration, and maintenance activities to support the application.
  • Ensured SLA compliance with no discrepancies or escalations.
  • Documented root causes and resolutions of issues while providing L2 support based on issue priority.
  • Resolved problem tickets raised by customers and developed scripts for data reprocessing as per client requirements.
  • Executed shell scripts to streamline support processes and enhance efficiency.
  • Monitored and resolved P1/P2/P3 tickets within the assigned queue.
  • Validated application functionality after new changes in the production environment.
  • Managed the billing system and coordinated with the payment gateway team for issue resolution.
  • Handled admin privileges of the cloud portal and ensured secure access management.
  • Investigated and resolved provisioning failures for customer orders.
  • Raised RFCs (Request for Change) and coordinated with the development team for execution.
  • Validated sysreg, VA (Vulnerability Assessment), and Compliance Tracker to maintain security and regulatory standards.

Education

Bachelor's Degree - Computer Science engineering

Biju Pattnaik university Of Technology
Odisha

Skills

  • Red hat Linux
  • Windows family
  • AWK
  • SED
  • Shell Scripting
  • Python
  • Oracle 10g
  • PostgreSQL
  • MySQL
  • Big Query
  • POWER BI
  • Putty
  • WinZip
  • WinSCP
  • Autosys
  • BMC Remedy
  • Agile Designer
  • Zabbix
  • Jira
  • Service Now
  • Leela
  • Splunk
  • Grafana
  • Graphite
  • Soap UI
  • Kibana
  • Control M
  • Sys Aid
  • AWS
  • GCP

Projects

Legacy CRM, Vodafone Romania, Manager: Legacy CRM has many modules, among which VOS is the main component that manages customer relationships and order management VOS is a versatile application designed to streamline various business processes for VDF Stores and Dealers. It offers functionalities such as order capture, validation, contract management, order fulfillment, and commercial product catalog configuration The application is utilized for operations including new subscriber/customer activation, transfer of responsibility, adding/modifying offers, SIM replacement, and device operations, also managing the other supportive applications

Application Names: VOS, RISK SCORING, DSS, SEAL, PRICING TOOL, SSS, NOMENCLATOR, IVR, USSD, CSS, RETAIL, EPOS, DMS, CPC, DEX

Telluride and Unica, Sears, Sr. Technical Associate: ,This Project is to handle Operation of Sears online and store transaction and Reward/Point function. 

Application names:  Reward, Member Messaging, Offer issuance, Email, Profile, Checkout

Sales and Trading (Rice), Morgan Stanley, Production System Analyst: Rice is a risk calculation engine (unified risk calculation platform) used by many vertical system to calculate the risk for the instrument being traded. It has the new pioneer risk framework to provide single set of tools for building risk system.

Application Names: Rice, DAL, STS, Sumo, Trend, Ripple

Cloud Aggregation Layer, Vodafone India, Production Support Executive: (CAL) is a robust, feature-rich, and proven SaaS management and aggregation platform that simplifies cloud services delivery and incorporates the feature set necessary to ensure that customer SaaS business succeeds

Application Names: Google, NET4, FSecure, Act soft, Sugar CRM, O365

Languages

Hindi
First Language
English
Advanced (C1)
C1
Odia
Proficient (C2)
C2

Timeline

Manager

VOIS
10.2022 - Current

Sr. Technical Associate

Sears IT and Management Services India
07.2019 - 10.2022

Production System Analyst

TCS (IDC technology PVT LTD)
10.2018 - 06.2019

Production Support Executive

IBM India (Experis IT PVT LTD)
03.2015 - 09.2018

Bachelor's Degree - Computer Science engineering

Biju Pattnaik university Of Technology

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Rakesh Chandra Paital