Raksha Muthamma

Five years of Industry experience in the area of Application/Production Support as Production Support Engineer. Worked in Banking and financial Domain. Worked with internal and external teams within business and I.T to effectively plan, deploy, document and maintain the application. Hands on experience in working with POSTGRESS SQL, database. Working experience in software applications with Splunk, Confluence, OpenShift, POSTMAN, Artifcatory, Bitbucket and Service Now. Knowledge in Devops, Jenkins, Docker, Kubernetes. Identify and recommend maintenance approaches to proactively reduce problems for end users. Experience on Incident Management, Problem Management, Change Management. Executed successful deployments. Worked on several incidents and service requests within the given SLA. Provided required information to clients/users within the given timeframe.

• Father's Name: Nanaiah B A
• Mother's Name: Savitha B N
• Date of Birth: 09/10/1996
• Gender: Female
• Nationality: Indian

Project Title : Output Management System -OMS (Deutsche Bank) (2023-Current)

Role   : Devops Engineer/Application Support

Client  : Deutsche Bank

Ø Maintenance of GIT repository for the application and assisted developers with establishing and applying appropriate branching, merging conventions using GIT.

Ø Continuous delivery is being enabled through Deployment into several environments of Test, Production using Jenkins.

Ø Experience deploying and maintaining multi container applications through Docker.

Ø Working on several Docker components like Docker Engine, Hub, creating Dockers images and Docker Registry.

Ø Monitored application server performance and responded appropriately.

Project Title : Output Management System -OMS (Deutsche Bank)(2018-2023)

Role   : L2 Production Support

Client  : Deutsche Bank (Leading Bank in Germany)

Ø Part of the Team L2 where the Bank statements are created, processed and delivered based on the requirement of customer using sql database ,splunk and Google cloud console.

Ø Interact with different teams and external vendors to troubleshoot production issues and provide the fix.

Ø To create and maintain incident using service now tool whenever there is any issue to keep track all the details and its resolution.

Ø To create and maintain problem ticket if the issue is occurring repeatedly until the fix is done permanently.

Ø Identify and to escalate the issue to the upstream/downstream team.

Ø Providing required information to the user using database (SQL) and raise a service request ticket in order to keep track.

Ø Sent DBGiant Notification to all stake holder if the issue is impacting the other services and prioritizing the incident and also recognizing the criticality of the incident.

Ø Raising the change whenever there is deployment and performing the deployment on the scheduled time.

Ø Used docker and kubernetes to restart any pods/container.