Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rakshit Suri

Associate, Real Time Management
Gurgaon

Summary

Career Objective Summary: Past:- With best of my efforts I was involved for 1.5 year in Icrest Delta that's an I Phone store chain where I was involved for E- commerce Merchandising and support , after that from 16th April'19 was trying to polish my skills and sculpt a career in the field of Customer Support Service with Concentrix for being a resourceful investment for my employer with attributes to qualify as a successful professional. - After working at EXE. Level for approximately 1 year I got promoted to my new post in WFM Reporting as Senior Representative ( RTA level) and currently as an Associate. Future:-Ambitious to build my career in multinational companies,where I can get the opportunity to show my best skills and utilize my knowledge and gain experience.

Corporate Exposure: I have gained my corporate exposure from the CONCENTRIX from 16th April'19 that started with Executive level but fortunately added up skills to my Learning and Development which helped me to grow further for achieving new roles in WFM. I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work History

Associate, Real Time Management

Concentrix
Gurgaon
04.2019 - Current
  • Worked on Real Time Analysis, where we monitor queues and slack.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Worked varied hours to meet seasonal and business needs.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

E-Commerce Associate

I Crest Delta
Bareilly
08.2017 - 01.2019
  • Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.
  • Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
  • Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
  • Met or exceeded sales goals and worked as team player in supporting other sales.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
  • Processed and handled customer complaints, answering questions and providing alternative solutions.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Educated and engaged customers through product demonstrations via video software.

Education

10th - High School

St.Francis SeniorSecondaryConvent Schoolin
Bareilly
05.2010 - 06.2011

12th - Intermediate

St. Francis Senior Secondary Convent School
Bareilly
06.2012 - 06.2013

Master Of Business Administration - Marketing Management And Research

A. K. T. U. University Lucknow
Bareilly
06.2016 - 05.2018

Bachelor Of Commerce - Accounting And Finance

M. J. P. R. U. University
Bareilly
07.2013 - 05.2016

Skills

    Excel

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Timeline

Associate, Real Time Management

Concentrix
04.2019 - Current

E-Commerce Associate

I Crest Delta
08.2017 - 01.2019

Master Of Business Administration - Marketing Management And Research

A. K. T. U. University Lucknow
06.2016 - 05.2018

Bachelor Of Commerce - Accounting And Finance

M. J. P. R. U. University
07.2013 - 05.2016

12th - Intermediate

St. Francis Senior Secondary Convent School
06.2012 - 06.2013

10th - High School

St.Francis SeniorSecondaryConvent Schoolin
05.2010 - 06.2011
Rakshit SuriAssociate, Real Time Management