Rakshita Santosh
Bengaluru
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
7
7
years of professional experience
Work History
Manager- Customer Success
Delectable Technologies Pvt Ltd
Bengaluru
02.2023 - Current
- Developed a customer success dashboard that visually represented key metrics and customer trends, allowing for better decision-making
- Collaborated with internal teams to define customer success metrics and measure customer success
Lead-Customer Success
Delectable Technologies Pvt Ltd
Bengaluru
02.2021 - 02.2023
- Collaborated with internal teams to define customer success metrics and measure customer success
Customer Success Executive
Delectable Technologies Pvt Ltd
Bengaluru
12.2019 - 02.2021
- Ensured customer success by proactively monitoring customer usage and providing timely support
Pre-Sales Executive
Excel Dwelling India Pvt Ltd
Bengaluru
02.2019 - 09.2019
- Scheduled meetings and appointments for the Sales Executive, ensuring a full and productive day
- Conducted site visits and provided detailed project explanations to leads
- Maintained data (Salesforce) and performed weekly follow-ups
Customer Support Executive
Qconnqt Business Solutions Pvt Ltd
Bengaluru
08.2018 - 01.2019
- Resolved customer banking-related inquiries with an average response time resulting in high customer satisfaction ratings
- Identified patterns in customer complaints and provided solutions to reduce the number of similar issues in the future
Customer Relationship Executive
PSN Construction Equipment Pvt Ltd
Bengaluru
08.2017 - 06.2018
- Developed a system for tracking customer interactions and ensuring a consistent customer experience
Education
Diploma in Civil Engineering -
Shiralakoppa Diploma
04.2017
Pre University Course -
ADVC PU College, Honnali
03.2014
SSLC -
Shree Mari Kamba Govt School, Honnali
04.2012
Skills
- Fast Learner
- Microsoft Excel
- Decision Making
- Time Management
- Problem Solving
- Ability to Work in a Team
- Leadership
- Communication
- Customer Service
- Customer Relationship Management
- Professionalism and Strong Work Ethic
- Oral and Written Communication Skills
Languages
- Kannada,
- Hindi,
- English,
Hobbies and Interests
Browsing, Gardening, Cooking, Outing
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Manager- Customer Success
Delectable Technologies Pvt Ltd
02.2023 - Current
Lead-Customer Success
Delectable Technologies Pvt Ltd
02.2021 - 02.2023
Customer Success Executive
Delectable Technologies Pvt Ltd
12.2019 - 02.2021
Pre-Sales Executive
Excel Dwelling India Pvt Ltd
02.2019 - 09.2019
Customer Support Executive
Qconnqt Business Solutions Pvt Ltd
08.2018 - 01.2019
Customer Relationship Executive
PSN Construction Equipment Pvt Ltd
08.2017 - 06.2018
Diploma in Civil Engineering -
Shiralakoppa Diploma
Pre University Course -
ADVC PU College, Honnali
SSLC -
Shree Mari Kamba Govt School, Honnali
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