RAKSHITH Anoor
Bangalore
Summary
Results-driven Principal Project/Program Manager with 20+ years of global leadership in IT Infrastructure Services, ERP Implementation, Service Delivery, Vendor Management, and GCC Operations. Proven success in delivering multi-million-dollar projects on time and within budget, driving process excellence, and aligning technology with business goals. Certified in ITIL, PRINCE2, CSM, with PgMP (in progress). Adept at stakeholder engagement, cross-functional leadership, and change management in Agile and Waterfall environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Principal Project Manager
Ellucian Higher Education Systems India
08.2017 - Current
- Led end-to-end ERP implementations and SaaS/Managed Cloud deployments across global higher education clients, achieving 95% on-time delivery rate
- Directed Small Work Order business stream contributing 15% of Professional Services revenue
- Managed $5M+ project budgets covering planning, execution, and reporting
- Conducted steering committee and client review meetings ensuring strategic alignment
- Managed vendor evaluation and selection via RFPs; negotiated contracts saving 12% in costs by introducing on-shore/off-shore delivery model
- Led and mentored a team of 4 Senior Project Managers, improving project delivery KPIs
Manager – Systems
Capgemini Business Services IT
01.2015 - 06.2017
- Directed Change, Release, Deployment, and Testing teams supporting Enterprise Service Delivery
- Part of iGate, Capgemini integration team, responsible for Service Management systems integrations
- Established standardized Change and Deployment Management processes including Pre-Authorized Changes, reducing approval time by 30% and Unauthorized Changes by 43%
- Spearheaded Testing Transformation Initiative optimizing resources and improving quality metrics
Assistant Manager – Systems
Capgemini Business Services IT
02.2012 - 01.2015
- Managed release planning, CR prioritization, and calendar alignment.
- Oversaw stakeholder communication and release coordination.
- Managed PIR (post implementation review) meetings.
Process Consultant (Change Management)
ANZ Technologies
07.2009 - 02.2012
- Oversaw release planning, CR prioritization, and calendar alignment for multiple business units
- Managed stakeholder communications and coordinated post-implementation reviews, achieving
Technical Operations Controller
Thomson Reuters
12.2008 - 07.2009
- Implemented Service Transition framework improving change success rate by 25%
- Aligned change processes to CoBIT controls and introduced metrics for root cause analysis.
Sr. Technical Analyst / Change Management Lead
Hewlett Packard Global Soft
11.2004 - 11.2008
- Handled 35+ RFCs daily, OCR creation, and service introductions.
- Transitioned escalated project from Dublin to Bangalore including KT and documentation.
Education
Bachelor's - Commerce
Sheshadripuram Degree College
05.2004
Skills
- Leadership & Management
- Team Leadership & Resource Planning
- Project & Program Management
- Budgeting & Revenue Realization
- Agile & Waterfall Methodologies
- GCC Operations Leader
- Technical Expertise
- ERP Implementation
- Change, Release & Deployment Management
- ITIL / Service Delivery Governance
- Process Improvement & Compliance (CoBIT, DMAIC)
- Stakeholder Engagement
- Vendor & Stakeholder Management
- RFP & Vendor Evaluation
- Communication & Client Relationship Management
Certification
Certified in ITIL, PRINCE2, CSM, with PgMP (in progress)
Timeline
Principal Project Manager
Ellucian Higher Education Systems India
08.2017 - Current
Manager – Systems
Capgemini Business Services IT
01.2015 - 06.2017
Assistant Manager – Systems
Capgemini Business Services IT
02.2012 - 01.2015
Process Consultant (Change Management)
ANZ Technologies
07.2009 - 02.2012
Technical Operations Controller
Thomson Reuters
12.2008 - 07.2009
Sr. Technical Analyst / Change Management Lead
Hewlett Packard Global Soft
11.2004 - 11.2008
Bachelor's - Commerce
Sheshadripuram Degree College
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