RAKSHITHA C N

• Review and register FNOL claims and assign it to the right workgroup
• Notifying the status of the claim to the brokers
• Audit high value transactions and processing respective payments as per the claim requirements
• Correspond with multiple suppliers of home and commercial building claims
• Interaction with brokers on a day to day basis to ensure smooth settlement of claims
• Plan/prioritize and manage personal caseload
• I have been designated to share end of the business report with all the stakeholders of the project
• Playing the role of client representative as a part of daily call and weekly call with UK stakeholders
• Involved in providing training to new joiners in the team, sorting and resolving their queries time to time
• Maintenance of daily & monthly activity tracker.

• Submissions Queue - Retailer submits the insurance requirements and I will log the details into the client application and forward it to the underwriter review
• Claims Queue - Retailer or the insured submits the loss notice and other information related to the loss incurred
• Updating the same details in the client application for further process.

• Collected job requirements and posted job descriptions on job boards (LinkedIn, Naukri, RippleHire)
• Screening of CVs, arrange meetings for the candidates with manager and HR, manage phone and face to face interviews
• Inform candidates about the interview status and provide feedback about the interviews
• Keep track of applications and interviews
• Collect documents required for the hiring process from the candidates
• Maintenance of recruitment data base and trackers.

• Reviewed, processed new hires information appropriately for the hassle free orientation
• Maintained information in the Applicant Tracking System (SuccessFactors)
• Organizing induction sessions for new employees and provided the necessary information about company policies, practices, objectives and regulations
• On-boarded new hires into SuccessFactors and shared the official email ID credentials
• Provided guidance to associates and managers on navigation and use of SuccessFactors portal
• Maintenance of employees' data updating in the weekly/monthly management report and team performance report.

• Created the standard operating procedure (SOP) for EZ HR Process (Employee query ticketing tool)
• Testing and monitoring the features of the production dashboard and highlighting the issues to the vendor team
• Created email template notifications for the ticketing system
• Maintaining the Case management configuration file and providing the product access to the new members
• Product training to understand the process for multiple stakeholders
• Updated the knowledge management information in the tool as per the employment type
• Created multiple mailers and GIFs on how to access EZ HR ticketing tool to all the employees.

As a Team Lead, I oversaw the onboarding process for new hires, focusing on smooth integration and employee satisfaction through various HR functions.

• Screening: Assessed candidate qualifications and cultural fit.
• Interviewing: Conducted and coordinated interviews.
• Bulk Hiring: Managed large-scale recruitment and high-volume applications.
• Training Planning: Developed and executed training programs.
• Teacher Onboarding: Specialised in onboarding educational professionals.
• Releasing Offer Letters: Issued accurate and compliant offer letters.
• Salary Negotiation: Negotiated salaries within budget and company standards.
• Handling Escalations: Resolved onboarding issues and supported both new hires and internal teams.
• Feedback Calls: Gathered insights from new hires on company policies.
• Exit Calls: Conducted exit interviews to identify improvement areas.

My role was key in enhancing employee experience, improving retention rates, and ensuring effective onboarding.