Summary
Overview
Work History
Education
Skills
Achievements And Awards
Roles And Responsibilities
Disclaimer
Timeline
Generic
Senthil Kumar K

Senthil Kumar K

Coimbatore

Summary

Dynamic professional with extensive experience in host damage protection at Sutherland Global Solutions and expertise in US healthcare through Cognizant Technology Solutions. Proven ability in documentation review and eligibility verification, complemented by strong adaptability and quality assurance skills. Committed to delivering exceptional service and ensuring accurate compensation processes.

Overview

4
4
years of professional experience

Work History

Senior Transaction Process

Sutherland Global Solutions
Bangalore
05.2024 - Current
  • Experience in Host damage protection program
  • I am currently working at Sutherland as an Airbnb Aircover Specialist. Our primary responsibility is to handle claims submitted through the Aircare application. Once a claim is received, we follow up with both the host and the guest.
  • For property damage claims, we reach out to the involved parties via phone calls, emails, and support tickets to collect the necessary documentation. Based on the specific tasks assigned, we ensure timely follow-ups to gather all required details from both the host and the guest.
  • Once the evaluation is complete, we proceed with compensation by reimbursing the host for the reported damages. Simultaneously, we charge the guest accordingly, based on the evaluation and guidelines provided in the Nova knowledge base.

Senior Process Executive

Cognizant Technology Solution
Coimbatore
06.2022 - 08.2023
  • Experience in Provider written inquiry of HCSC team process.
  • Provider written inquiry for Line of Businesses such as HMO, PPO, and POS Medical for TRISTATE. Researching patients service with their records by utilizing client’s application and verifying resources to interpret eligibility of the service to allowable.

Process Executive

Cognizant Technology Solutions
Coimbatore
05.2021 - 06.2022
  • Experience in Anthem SPIDER Operating.
  • SPIDER for Line of Businesses support to reputed US Health care. We were coding client health care benefits in multiple clients’ internal tool and worked on SPIDER application.

Education

M.A. - Mass Communication

Bharathiar University
Coimbatore
01.2019

B.A. - English Literature

Kongunadu Arts and Science college
01.2017

Higher Secondary -

Devanga Higher Secondary School
01.2013

Skills

  • Host damage protection program
  • US healthcare
  • Anthem SPIDER operating
  • Provider-written inquiry
  • Documentation review
  • Eligibility verification
  • Quality assurance
  • Flexible and adaptable

Achievements And Awards

  • Highest scorers award all the candidates doing the nesting period
  • Best attendance holder among all the waves in 2024
  • Maintaining 100% quality of production and meeting daily targets.
  • Reward with SPOTLIGHT and SAPPHIRE for being active supporting for additional tasks and quality for multiple.

Roles And Responsibilities

  • Based on the documents provided by the involved parties, we will process the damage claims
  • Maintaining 24 hours SLA responding to the involved parties
  • Researching eligibility to perform benefit coding based on requirement.
  • Maintain the quality of production
  • Supporting to complete the additional tasks

Disclaimer

I hereby declare that above furnished details are true to the best of my knowledge.

Timeline

Senior Transaction Process

Sutherland Global Solutions
05.2024 - Current

Senior Process Executive

Cognizant Technology Solution
06.2022 - 08.2023

Process Executive

Cognizant Technology Solutions
05.2021 - 06.2022

M.A. - Mass Communication

Bharathiar University

B.A. - English Literature

Kongunadu Arts and Science college

Higher Secondary -

Devanga Higher Secondary School

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