Rakshitha Gowda M R
Bangalore
Summary
Dedicated and efficient logistics professional with 7 years of experience in import and supply chain management. Skilled in coordinating shipments, managing inventory, and ensuring timely delivery. Adept at problem-solving and optimizing processes to reduce costs and improve operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant procurement & logistics Manager-L3
Cellcomm Solutions Limited
01.2025 - Current
- Coordinate inbound and outbound logistics, including transportation, customs clearance, and delivery.
- Track shipments and proactively resolve delays or logistics issues.
- Work with freight forwarders, transporters, and warehouse teams to ensure smooth movement of goods.
- Support budgeting and cost analysis for procurement and logistics operations.
- Support tender processes and project-based procurement.
- Assist in executing procurement strategies in alignment with organizational goals.
- Prepare and process purchase orders, RFQs (Request for Quotation), and RFPs (Request for Proposal).
- Evaluate vendor quotes and conduct basic negotiations under the guidance of senior managers.
Senior Officer Border Clearance
UPS Express India
09.2022 - 01.2025
- Company Overview: Bangalore, Karnataka
- Lead a team of 5 members handling LV shipments in the South Region, ensuring timely processing.
- Manage customer escalations via calls and emails, providing shipment updates and resolving issues.
- Process 300+ courier shipments daily, collecting documents and clearing backlogs to meet targets.
- Oversee daily case resolutions, ensuring timely shipment processing and customs clearance.
- Coordinate with internal teams and regulatory authorities to resolve shipment hold-ups.
- Generate and deliver daily status reports (DSR) to team leaders for progress visibility.
- Focus on improving team productivity and optimizing available resources.
- Monitor team performance and resolve issues to maintain smooth operations and customer satisfaction.
- Participate in cross-functional teams (CHSP, WLD, ISMEA CIC) to drive improvements and share best practices.
- Bangalore, Karnataka
Customer Support-Admin
Telma Solutions
11.2019 - 08.2022
- Company Overview: Bangalore, Karnataka
- Lead a team of 10 members across Sales, Service, and Back Office departments.
- Provided excellent customer service for over 120 clients, acting as a liaison between clients and executives.
- Import handling Air/Sea communicating with global vendor for material to fright forwarders to arrange on pickup with supporting documentation.
- Resolved customer complaints promptly and effectively.
- Scheduled business and personal appointments for the CEO and sales team, organizing seminars and presentations at customer locations.
- Managed incoming emails, prioritizing time-sensitive responses.
- Sent quotations to customer inquiries and resolved technical queries.
- Provided technical support for tender submissions.
- Handled purchase orders and followed up with customers regarding product quality, safety, requirements, and payment.
- Coordinated between the sales team, back office, and management for smooth operations.
- Visited customer sites for commercial negotiations.
- Managed material planning, indenting, and raised purchase orders to vendors.
- Sourced materials locally and ensured proper inventory maintenance.
- Checked imported material, maintained stock, and organized dispatch.
- Verified shipping details before packages were dispatched from the facility.
- Maintained an updated database of all shipments, deliveries, and returns.
- Coordinated with customs agents for overseas shipping clearance.
- Bangalore, Karnataka
Customer Support- Executive
Ascent Logistics
02.2018 - 03.2019
- Company Overview: Bangalore, Karnataka
- Expert in implementing cost-saving measures to reduce logistics expenses.
- Ensure high-quality service delivery to support customer needs and maintain customer satisfaction.
- Strong team player with excellent negotiation and relationship management skills.
- Build and maintain healthy business relationships with major clients to ensure maximum customer satisfaction.
- Compile and report accurate operational and financial information for customers.
- Maintain constant communication with new customers, support teams, and freight management regarding company and customer expectations.
- Coordinate with overseas agents to track shipment statuses.
- Handle daily customer queries and requirements to enhance satisfaction.
- Follow up on payments with customers.
- Coordinate with clients for necessary customs clearance documents and resolve related issues.
- Develop strong client relationships to achieve customer satisfaction and business growth, ensuring superior customer support and building market credibility.
- Bangalore, Karnataka
Education
B.E - Computer Science
Vidya Vikas InsƟtute of Engineering and Technology
01.2016
Skills
- Import compliance documentation
- Freight logistics management
- Supplier relationship management
- Customer support expertise
- Analytical problem solving
- Effective communication
- Skilled in utilizing Microsoft Office applications
- Fundamental ERP knowledge
- Proficient in logistics ERP software
- Familiar with import documentation and customs processes
Accomplishments
- JIM CASEY COMMUNITY SERVICE AWARD NOMINEE, UPS Express India Pvt Ltd, 09/2023
- Certified for the recognition of exceptional contribution & dedication to excellence, UPS Express India Pvt Ltd, 07/2024
Languages
English
Advanced (C1)
Kannada
Advanced (C1)
Timeline
Assistant procurement & logistics Manager-L3
Cellcomm Solutions Limited
01.2025 - Current
Senior Officer Border Clearance
UPS Express India
09.2022 - 01.2025
Customer Support-Admin
Telma Solutions
11.2019 - 08.2022
Customer Support- Executive
Ascent Logistics
02.2018 - 03.2019
B.E - Computer Science
Vidya Vikas InsƟtute of Engineering and Technology
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