Raktim Sarmah
Ghaziabad
Summary
Dynamic Sr. Project Manager at HCL Technologies Ltd. with expertise in program management and stakeholder engagement. Recognized for a proven record in IT infrastructure modernization and service delivery excellence, leveraging agile methodologies to lead cross-functional teams. Exceptional problem-solving skills drive optimal outcomes in complex projects, consistently adhering to compliance standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Project Manager- Infrastructure Services
HCL Technologies Ltd.
Noida
09.2008 - Current
- Directed implementation strategies for IT infrastructure modernization efforts.
- Managed projects in alignment with IT protocols and principles.
- Oversaw wide-ranging initiatives in global remote infrastructure administration.
- Strategised with client stakeholders and internal teams on IT infrastructure.
- Oversaw client engagements to deliver solutions for intricate IT, business, and client needs.
- Monitored potential risk factors and executed proactive management plans.
- Ensured availability of technical expertise to address identified risks.
- Guaranteed optimal customer engagement by excelling in service delivery.
Unit Manager- Quality
MPHASIS Limited
Noida
05.2007 - 08.2008
- Tracked and documented consumer complaints, pinpointing emerging trends for quick intervention.
- Ensured compliance with ISO standards in Bank of America audit sessions.
- Streamlined efforts for consistent Quality calibrations across multiple locations.
- Streamlined procedures for data point sampling and observation.
- Spearheaded initiatives for Quality Improvement Plans.
- Managed feedback mechanisms, conducting Q&A sessions.
Resolution Expert
Dell Inc.
NCR
05.2006 - 05.2007
- Tailored customer interactions to enhance brand affinity.
- Monitored trending issues and created detailed reports for supervisory team addressing recurring concerns.
Sr. Associate - CSA
Wipro Pvt. Ltd
New Delhi
02.2003 - 03.2006
- Collaborated with leading companies such as Capital One, AOL Inc., Walmart, Netscape, and CompuServe.
- Addressed customer issues with clear communication and step-by-step guidance.
- Reviewed credit histories thoroughly, authenticated customer details precisely, arranged competitive rates efficiently.
- Delivered ISP tech support while consistently meeting service time and quality objectives.
Education
MBA - Financial Management & Information Technology
Swami Vivekanand Subharti University
Meerut, India01-2024
BCom - Management
Gauhati University
Assam, India03-2000
Skills
- Program Management
- Multi-project management
- Agile methodology
- Service delivery
- IT infrastructure
- Compliance management
- Cross-functional team management
- Infrastructure Systems Management
- Stakeholder engagement
- Problem-solving aptitude
- Verbal and written communication
Accomplishments
- Built and nurtured key client relationships to grow profit by 40%, along with managing a team size of 130 members
- Recognized as a significant contributor to achieving the $1 billion mark in record time at British American Tobacco in HCL
- Recognized for single-handedly delivering the OMC consolidation project, covering three RDUs under the designated model in HCL
- Won many awards as the best performer in the Stack Ranking for Wipro
- Won the award for the fastest assembler at Dell
- Implemented program management best practices, resulting in improved project success rates
Affiliations
Jira, DevOps, MS Project, Trello, ClickUp, Asana, Smartsheet
Certification
- PMP certified
- Certified Scrum Master (CSM®)
- PRINCE2 Practitioner
- AWS Certified Solutions Architect
- Microsoft Certified Professional
- Six Sigma Green Belt
- ITIL V4 Foundation Certified
- Certified Dell hardware technician
Critical Projects Delivered
- Infrastructure upgrades and migrations, AX Dynamics environment upgrade using Nutanix multi-clustering solution, datacenter hardware refresh and SAP upgrades projects, non-GDC storage and backup revalidation/upgrade, Citrix upgrade - migration, McAfee ePO upgrade
- Cybersecurity initiatives, IAM governance, and design process for service account creation in Azure via SNOW
- Implementation of cloud solutions, MISP cloning in UD cloud, RDCs footprint reduction, VCL on UD cloud
- Enterprise Resource Planning (ERP) implementations, designated delivery model: consolidating and merging 10 different accounts, and enabling cost and resource optimisation for better profitability
- Integration of emerging technologies, server management via SCCM enablement, SNOW SCCM integration for server build, and multiple other EUS and datacenter projects
Languages
Assamese
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Portuguese
Elementary (A2)
A2
Spanish
Beginner
A1
French
Beginner
A1
Hobbies and Interests
- Singing
- Playing Guitar
- Wood carving
- Painting
- Horse Riding
- Roller skating
- Adventure sports
- National level Gymnast
References
References available upon request.
Timeline
Sr. Project Manager- Infrastructure Services
HCL Technologies Ltd.
09.2008 - Current
Unit Manager- Quality
MPHASIS Limited
05.2007 - 08.2008
Resolution Expert
Dell Inc.
05.2006 - 05.2007
Sr. Associate - CSA
Wipro Pvt. Ltd
02.2003 - 03.2006
MBA - Financial Management & Information Technology
Swami Vivekanand Subharti University
BCom - Management
Gauhati University
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