Raktim Sarmah
Ghaziabad,UP
Summary
Dynamic Sr. Project Manager at HCL Technologies Ltd. with expertise in program management and stakeholder engagement. Recognized for a proven record in IT infrastructure modernization and service delivery excellence, leveraging agile methodologies to lead cross-functional teams. Exceptional problem-solving skills drive optimal outcomes in complex projects, consistently adhering to compliance standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Project Manager- Infrastructure Services
HCL Technologies Ltd.
Noida, Uttar Pradesh
09.2008 - Current
- Directed implementation strategies for IT infrastructure modernization efforts.
- Managed projects in alignment with IT protocols and principles.
- Oversaw wide-ranging initiatives in global remote infrastructure administration.
- Strategised with client stakeholders and internal teams on IT infrastructure.
- Oversaw client engagements to deliver solutions for intricate IT, business, and client needs.
- Monitored potential risk factors and executed proactive management plans.
- Ensured availability of technical expertise to address identified risks.
- Guaranteed optimal customer engagement by excelling in service delivery.
Unit Manager- Quality
MPHASIS Limited
Noida, Uttar Pradesh
05.2007 - 08.2008
- Tracked and documented consumer complaints, pinpointing emerging trends for quick intervention.
- Ensured compliance with ISO standards in Bank of America audit sessions.
- Streamlined efforts for consistent Quality calibrations across multiple locations.
- Streamlined procedures for data point sampling and observation.
- Spearheaded initiatives for Quality Improvement Plans.
- Managed feedback mechanisms, conducting Q&A sessions.
Resolution Expert
Dell Inc.
NCR
05.2006 - 05.2007
- Tailored customer interactions to enhance brand affinity.
- Monitored trending issues and created detailed reports for supervisory team addressing recurring concerns.
Sr. Associate - CSA
Wipro Pvt. Ltd
New Delhi
02.2003 - 03.2006
- Collaborated with leading companies such as Capital One, AOL Inc., Walmart, Netscape, and CompuServe.
- Addressed customer issues with clear communication and step-by-step guidance.
- Reviewed credit histories thoroughly, authenticated customer details precisely, arranged competitive rates efficiently.
- Delivered ISP tech support while consistently meeting service time and quality objectives.
Education
MBA - Financial Management & Information Technology
Swami Vivekanand Subharti University
BCom - Management
Gauhati University
Skills
- Program Management
- Multi-project management
- Agile methodology
- Service delivery
- IT infrastructure
- Compliance management
- Cross-functional team management
- Infrastructure Systems Management
- Stakeholder engagement
- Problem-solving aptitude
- Verbal and written communication
- Jira
- DevOps
- MS Project
- Trello
- Asana
- Smartsheet
Certification
- PMP certified
- Certified Scrum Master (CSM)
- PRINCE2 Practitioner
- AWS Certified Solutions Architect
- Microsoft Certified Professional
- Six Sigma Green Belt
- ITIL V4 Foundation Certified
- Certified Dell hardware technician
Professional Highlights
- Built and nurtured key client relationships to grow profit by 40%, along with managing a team size of 130 members
- Recognized as a significant contributor to achieving the $1 billion mark in record time at British American Tobacco in HCL
- Recognized for single-handedly delivering the OMC consolidation project, covering three RDUs under the designated model in HCL
- Won many awards as the best performer in the Stack Ranking for Wipro
- Won the award for the fastest assembler at Dell
- Implemented program management best practices, resulting in improved project success rates
Critical Projects Delivered
- Infrastructure upgrades and migrations, AX Dynamics environment upgrade using Nutanix multi-clustering solution, datacenter hardware refresh and SAP upgrades projects, non-GDC storage and backup revalidation/upgrade, Citrix upgrade - migration, McAfee ePO upgrade
- Cybersecurity initiatives, IAM governance, and design process for service account creation in Azure via SNOW
- Implementation of cloud solutions, MISP cloning in UD cloud, RDCs footprint reduction, VCL on UD cloud
- Enterprise Resource Planning (ERP) implementations, designated delivery model: consolidating and merging 10 different accounts, and enabling cost and resource optimization for better profitability
- Integration of emerging technologies, server management via SCCM enablement, SNOW SCCM integration for server build, and multiple other EUS and datacenter projects
Proficient In Tools
- Jira
- DevOps
- MS Project
- Trello
- Asana
- Smartsheet
Hobbies and Interests
- Singing
- Playing Guitar
- Wood carving
- Painting
- Horse Riding
- Roller skating
- Adventure sports
- National level Gymnast
Timeline
Sr. Project Manager- Infrastructure Services
HCL Technologies Ltd.
09.2008 - Current
Unit Manager- Quality
MPHASIS Limited
05.2007 - 08.2008
Resolution Expert
Dell Inc.
05.2006 - 05.2007
Sr. Associate - CSA
Wipro Pvt. Ltd
02.2003 - 03.2006
MBA - Financial Management & Information Technology
Swami Vivekanand Subharti University
BCom - Management
Gauhati University