Adv MS Excel and office package
Ralph Pinto
Technical Information Specialist
Pune
Summary
High performing, result oriented professional with 10 years of experience in customer & product support, after- sales services, and technical writing.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Technical Information Specialist
John Deere India., ETEC India
Pune
01.2018 - Current
- Publications development (Diagnostic technical manuals- DTM, Repair Technical Manual- RTM, Operators Manual-OM, Installation Instructions- INS, and Component Technical Manual- CTM) for new products (Drive trains, Tractors, Attachments) of John Deere.
- Analyzing report cards and provided solution to customer concerns within SLA.
- Formed aligned team with SOP to work on CI Projects (ECM, stakeholders/factory request, field issues) with new approach of end-to-end tracking mechanism.
- CCP-Process development and quality enhancement on existing manuals
- PIN (Single Manual Identification Logic) for 5 Family Utility Tractors Platform
- PIN L2 driving through Scrum Framework
Senior Associate
TATA Motors Ltd., CVBU
Dharwad
01.2016 - 12.2017
- Handling team for Engine Diagnostic, troubleshooting errors in engine electronics, ECU control module.
- Responsible for shift scheduling, manpower management.
- Ensuring full utilization of workshop labor and resources to achieve planned operational targets.
- Responsible for adherence of process standards in product performance testing like wheel alignment test, Roller-brake test, Emission test.
- Ensuring smooth process flow of chassis to PDI and Quality gates.
- Ensuring cent percent PDI checks and arresting of defects.
- Investigating technical issues/ root cause and ensuring documentation for proper action and implementation.
- Ensuring team compliance to safety standards and 5S at work areas for clean and healthy work environment.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Service Advisor
RNS Trucking- Authorized BharatBenz Dealer
Hubli
05.2014 - 01.2016
- Service Advisor for Running repairs, scheduled maintenance troubleshooting errors in engine electronics and updating new versions of control module and customer service.
- Inspection of components under chassis and creating technical reports for warranty claims.
- Service cost estimation and communicating to customers for approval of necessary jobs and repair time.
- Insurance coordinator for accidental vehicles claims and body shop handling.
- Established TAT report, Profitability report, Track of repair status for leadership/customers on daily basis.
- Achieve month wise targets for Service parameters such as Labor, Lube, spares, AMC and Insurance
- Customer visit to improve service, collect feedbacks also to take suitable actions & counter measures to reduce Customer Complaints as to attain high Customer Satisfaction Index.
- Conducting training to all employees regarding Circulars / Bulletins, technical training, new models, diagnostic issues, skill trainings, new software training. Ensure timely availability of spare parts and to maintain Service Index 90% or more.
Service Engineer
Sriram Auto Mall India Ltd
Davangere
06.2012 - 05.2014
- Service and Yard Operation Engineer for Vehicles Inventory and Refurbishment estimation and 5S.
- Initiating work approval and performed refurbishment of all seized commercial vehicles.
- Processing Vehicles for auctioning after refurbishment.
Education
Bachelors of Engineering - Automobile
B.V.B.C.E.T
Hubli 06.2008 - 05.2012
Skills
Technical Content Authoring
Software
Illustrator
Photoshop
PowerBi
Creo View
XENTRY- Mercedes Benz
ECU Spacer, FND- BOSCH
Accomplishments
Proceedings publication with ISBN: 978-93-5051-654-6 (Pg.111-116) at the National Conference held at RRC, Bangalore
Certification
CSPO (Through Dec 2023)
Interests
Data Analytics and Visualization
Process Development
Project Management
Customer Support
Challenging Work
Timeline
Advanced MS Excel
04-2022
CSPO (Through Dec 2023)
12-2021
Technical Information Specialist
John Deere India., ETEC India
01.2018 - Current
Senior Associate
TATA Motors Ltd., CVBU
01.2016 - 12.2017
Service Advisor
RNS Trucking- Authorized BharatBenz Dealer
05.2014 - 01.2016
Service Engineer
Sriram Auto Mall India Ltd
06.2012 - 05.2014
Bachelors of Engineering - Automobile
B.V.B.C.E.T
06.2008 - 05.2012
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