Ram Ghosh

• Monitoring and completion of daily deadlines.
• Managing escalations
• Assigning daily tasks
• Training new bies
• Devised processes to boost long-term business success and increase profit levels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Project: Revolut (FinCrime Analyst).

• Monitoring fraud reported by customer on their account.
• Monitoring disputed transactions sent by financial institutions such as NatWest/Barclays/JPmorgan etc.
• Verifying funds received from the account holders and their relations with the receivers.
• Sharing daily updates and fraud pattern with the team
• Monitored and tracked user progress to identify improvement opportunities.
• Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
• Detecting fraud pattern and analysing and escalating it to respective channels.
• Verifying customers documents such as passports/driving license.

Project: Gain Credit (Short Term Loan/Fraud Investigation)

• Customer Interaction
• Ensure meeting the deadlines on times and keeping the track of it.
• Repayments deposit (to avoid any money laundering instance)
• Closely working with Risk Team to mitigate any unwanted usage of cards.
• Closely looking on repayments received from unknown sources.

Financial Ombudsman Services (FOS)

• Deadling with the UK government bodies
• Handling escalated cases
• Sharing the case files
• Investigating their assessments (Case Specific)
• Preparing settlement packages

Projest: JP Morgan Chase (Fraud Analyst)

• Monitoring live transactions on debit/credit cards.
• Monitoring business accounts and funds activity.
• Live case sampling for assuring good detection and minimize bad blocks.
• Checking counterfeit card fraud (by checking geographical locations)
• Evaluated success of fraud detection systems to identify areas for improvement.
• Analysing users transaction pattern by their spending history.
• Preparing ID theft case note in a set format to share it with Client
• Using application such as Falcon/Taser to get the details of instant transactions
• Analyzed large amounts of data to find patterns of fraud and anomalies.

• Responded to customer calls and emails to answer questions about products and services.
• Developed and actualized customer service initiatives to decrease wait times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Provided product and service recommendations to guide customers on products to meet varying needs.