RAMACHANDRAN RAGHAVAN
Program/Account Delivery Professional
CHENNAI
Summary
Certified Scrum Master with over two decades of experience in IT/Telecom Industry, that includes 17+ years of Global Program Delivery experience in managing mid to large size programs (Team Size: 250+; Revenue/Billing > 25 MN PA).
Overview
34
34
years of professional experience
Work History
Program Leader - Account Delivery and Operations
Nesh Logitech Solutions
01.2020 - 07.2023
- Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Improved program efficiency by streamlining processes and implementing best practices.
- Established strong relationships with stakeholders, fostering collaboration and support for program initiatives.
- Collaborated with cross-functional teams to optimize workflows within the organization effectively coordinating resources to achieve desired outcomes.
Associate Director - Account Delivery
Virtusa
5 2016 - 11.2018
- Responsible for managing end-to-end Account Delivery and Client Engagement across geographies with prime focus on Client Delight, P & L, Contractual Compliance and Workforce Management (team size : 250+, revenue/billing: ~25 MN PA)
- Achieved an account CDI score of 9+ on 10 and 100% NPS for 6 consecutive quarters
- Demonstrated QA automation capabilities, instrumental in winning the first QA automation Pega engagement for the account
- Collaborated with key client stake holders and cross functional teams and accelerated backlog revenue -> directed and managed workforce fulfillment drive in niche areas such as Pega, webMethods -> Achieved additional revenue of ~ 5 MN PA.
Program Head
Wipers Ltd.
01.2007 - 08.2013
- Responsible for managing Client Engagement and Project Delivery across geographies/cross-functional teams, with prime focus on Program Governance, Contractual Compliance, Knowledge Management and Workforce Management (team size : 150+, revenue/billing: ~20 MN PA)
- Refined Risk management framework towards compliance of delivery milestones -> Realized account receivable of ~12 MN under 2 consecutive quarters
- Strategized, collaborated with Client's senior leadership in refining SLA framework for the Contact Center Program -> resulted in realistic approach in computing SLA thereby resulting in 0% penalty
- Conceptualized and enabled Knowledge Management framework across the program -> Earned appreciation from client for reduction in resource churn by 50%, and attrition from 17% to 7 %.
Project Manager
Virtusa
01.2005 - 10.2006
- Responsible for managing end to end project delivery for US/UK based ISV customers with key focus on managing full life cycle ADM projects across multiple technologies, Pre-sales, Team and Client Delight, (team size: 50+, revenue/billing: ~5 MN PA)
- Contributed significantly as a member of onsite Business consulting team, instrumental in winning a transformation deal/sustenance program for a UK based Telecom Major
- Optimized resource loading and trained the team proactively in cross-functional technology areas, resulting in improved operating margins and account mining opportunities.
Project Manager
India Comnet International
09.1999 - 12.2004
- Responsible for Chennai ODC operations and managing account delivery across myriad of technologies for leading US based clients (team size: 125+, revenue/billing: ~20 MN PA)
- Built and established an Offshore Development Centre from scratch, and demonstrated successful scalability of a large OSS program (Engineering and Professional Services) -> ramped up from 15 FTE to 125+ FTE over a period of 3 quarters
- Delivered multiple projects successfully for a large telecom Wireless QA program -> Instrumental in improved CSAT/Delight in the area of GSM Product Evaluation and Test Automation.
Senior Executive Projects
Siemens Public Communications Ltd.
01.1999 - 08.1999
- Responsible for Pan-India Network Planning, Design, Installation and Go-Live for Newbridge's Digital Data Networking Products/Projects
Junior Executive Manager
Indchem Electronics/Indchem Communications Ltd.
07.1989 - 01.1999
- Responsible for Customer Technical Support for C-DOT Telecom Switching Systems and Newbridge Data Networking/Transmission Products
Education
Bachelor of Electrical and Electronics Engineering -
Thiagarajar College of Engineering, Madurai Kamaraj University, India
04.2001 - 1999.04
Diploma in Electrical and Electronics Engineering (Full time) - undefined
Seshasayee Institute of Technology, Tiruchirapalli, India
Skills
Client Engagement, Program Governance, Account Delivery ,Talent Acquisition
Sabbatical
On a sabbatical since July 2023 due to compelling personal reasons. This break has helped me fulfill my personal commitments, and as a result, am fully geared up and excited for my next career assignment.
Timeline
Program Leader - Account Delivery and Operations
Nesh Logitech Solutions
01.2020 - 07.2023
Program Head
Wipers Ltd.
01.2007 - 08.2013
Project Manager
Virtusa
01.2005 - 10.2006
Bachelor of Electrical and Electronics Engineering -
Thiagarajar College of Engineering, Madurai Kamaraj University, India
04.2001 - 1999.04
Project Manager
India Comnet International
09.1999 - 12.2004
Senior Executive Projects
Siemens Public Communications Ltd.
01.1999 - 08.1999
Junior Executive Manager
Indchem Electronics/Indchem Communications Ltd.
07.1989 - 01.1999
Associate Director - Account Delivery
Virtusa
5 2016 - 11.2018
Diploma in Electrical and Electronics Engineering (Full time) - undefined
Seshasayee Institute of Technology, Tiruchirapalli, India
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