Ramachandran K
Cuddalore
Summary
Efficient Scheduling Analyst known for productivity and ability to complete tasks swiftly. Possess specialized skills in data analysis, time management, and predictive modeling which ensure optimal scheduling solutions. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed scheduling demands with precision.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
WFM Scheduling Analyst
Sutherland Global Service Pvt Ltd
Chennai
09.2014 - Current
- Oversaw WFM scheduling for AT&T programs in NA, APAC, EMEA, and LATAM.
- Executed planning, forecasting, and scheduling to achieve monthly targets for volume and shrinkage.
- Monitored external factors impacting schedules, adjusting plans as necessary for continuity.
- Analyzed scheduling data to optimize resource allocation and improve workflow efficiency.
Sales MIS Executive
Aircel Pvt Ltd
Pondicherry
12.2012 - 09.2014
- Streamlined distributor billing process to manage revenue efficiently for EC and paper coupons.
- Analyzed market trends to inform business decisions and operational strategies.
- Created PowerPoint presentations and Excel files for collaborative discussions with TM's and ZSH.
- Leveraged SAP, IDAM, SDM, MINSAT, and CRM for effective report generation and order management.
- Oversaw coverage of 89 Aircel distributors throughout Pondicherry and Vellore territories in TN.
MIS Executive
Serco BPO Pvt Ltd (Intelenet Global Services)
Pondicherry
10.2008 - 12.2012
- Generated agents' performance reports and team leader reports aligned with client requirements on a daily, weekly, and monthly basis.
- Delivered interval-wise reports detailing call flow patterns to operations team bi-hourly.
- Produced login time and logout reports to track adherence metrics.
- Formulated internal reports aiding higher management in understanding productivity and shrinkage analysis.
- Employed various tools including IDAM, SDM, MINSAT, CRM, CISCO, Nortal, and Avaya for comprehensive reporting.
- Worked with cross-functional teams to achieve goals.
Education
MSc - Information Technology
MRC College
Thathanure01.2012
BSc - Information Technology
MRC College
Thathanure01.2008
HSC (+2) - RTV (Radio & Television)
D.G.M Her Sec School
Sethiyathope01.2005
SSLC (10th) -
D.G.M Her Sec School
Sethiyathope01.2003
Skills
- Workforce management
- Forecasting and reporting
- Schedule optimization
- Data analysis
Languages
- English
- Tamil
Hobbies and Interests
- Playing Cricket & Table Tennis & Badminton
- Travelling
Personal Information
- Father's Name: Kannaiyan M
- Mother's Name: Lalitha Kannaiyan
- Date of Birth: 03/10/88
- Nationality: Indian
Certification
GWFM Certification - WFM Scheduling
Accomplishments
Sutherland Awards - Best Scheduler award - 2022
Timeline
WFM Scheduling Analyst
Sutherland Global Service Pvt Ltd
09.2014 - Current
Sales MIS Executive
Aircel Pvt Ltd
12.2012 - 09.2014
MIS Executive
Serco BPO Pvt Ltd (Intelenet Global Services)
10.2008 - 12.2012
MSc - Information Technology
MRC College
BSc - Information Technology
MRC College
HSC (+2) - RTV (Radio & Television)
D.G.M Her Sec School
SSLC (10th) -
D.G.M Her Sec School