Summary
Overview
Work History
Education
Skills
Timeline
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Rama Krishna U

Hyderabad

Summary

Over 6+ years of experience in Configuring and Deploying Instances in the areas of Data Center Operations, Cloud computing, Networking &Software Configuration Management (SCM). Certified on aws solution architect associate Administration various environments in software development life cycle (SDLC) Windows, Ubuntu, Red Hat Linux.. Core Skills on AWS, DevOps, shell scripting, Linux & Networking. Devops knowledge on Docker, kubernetes, maven, Jenkins,helm, AWS and Git. Expertise in Amazon AWS Cloud Administration which includes services like: EC2, S3, EBS, VPC, ELB, AMI, Route 53, Cloud Watch, etc.., Expertise in AWS CLI. Good knowledge in CI (Continuous Integration) and CD (Continuous Delivery) methodologies. High exposure to JIRA defect tracking tools for tracking defects and changes for Change management. Problem analysis and Troubleshooting. Good Knowledge on Devops tools like Docker,kubernetes, git ,etc Excellent communication, team membership and relationship management skills.

Overview

7
7
years of professional experience

Work History

Senior Support Engineer

Qvantel pvt lmt
03.2023 - Current
  • This project is about supporting the multiple telecom industries around the globe
  • Supporting the telecom companies around the globe
  • Checking the customers orders is getting executed or not .if not checking the issue why the orders got failed
  • Monitoring the infra by using instana, grafana, Prometheus
  • Checking the alerts by opsgenie
  • High exposure to JIRA defect tracking tools for tracking defects and changes for Change management.
  • Monitoring the Kubernetes pods .and checking the pods logs
  • Investigating why pods are restarting
  • Checking the Jira tickets, escalating to service manager for sl1 and sl2 for different customers
  • Creating the planned work activities like deployment , patching activity in calendar
  • Following up on tickets for to get update from external teams
  • Checking the kafka lags and escalating the issue
  • Monitoring the grafana dashboards
  • Creating the alerts using instana dashboards
  • Creating the Prometheus alerts yaml files and testing it locally and raising the pull request for to deploy in master branch
  • Checking the riftp issue for different customers , checking why files are not moving to destination path and fixing it
  • Attending the customer call’s via phone and checking the customer escalated tickets on call and taking the customer tickets to next level engineers for resolution

Senior Support Engineer

Pitney bowes
08.2020 - 08.2022
  • This project is a combination of hardware and software used to monitor and administer the tracking information. The project is integrated with partners and carriers, As a support engineer we will store all tracking information in our systems from carrier’s and give support to the partners whoever requested the parcel information.
  • Experience in Setting up different environments in Cloud
  • Setting up the monitoring on spunk sumologic Appdynamics and cloudwatch for production issues.
  • Investigating the jira tickets and providing the solution to clients
  • Performing the cost analysis and giving solution for cost reduction an aws.
  • Setting up the dashboards and alerts in Grafana for microservices in Kubernetes
  • Monitoring the Kubernetes pods.
  • Increasing the pods count and deleting restarting the pods.
  • Performing iis reset on windows server.
  • Creating the DNS entries in Route53
  • Copying the s3 buckets by using cli on servers
  • Increasing the EBS volumes on bases of requirements
  • Enabling the cloudwatch events
  • Support the operational environment that provides the company client facing applications and meets the requirements of service availability and recoverability
  • Organize and facilitate outage event management activities including outage status communication, problem determination activities and root cause analysis
  • Capture and reporting of application availability metrics
  • Coordinating, planning and performing application deployments
  • Development of automated application deployment scripts
  • Work closely with Engineering & Product teams to be aligned with Business
  • Coordinated with the Offshore and Onshore teams for Production Releases.
  • Launching Amazon EC2 Cloud Instances using Amazon Web Services (Linux/ Ubuntu/RHEL) and Configuring launched instances with respect to specific applications.
  • Installed application on AWS EC2 instances and also configured the storage on S3 buckets.
  • Performed S3 buckets creation, policies and also on the IAM role based polices and customizing the JSON template.
  • Supporting different environments like Prod, Dev and Staging.
  • Creating staging environment and Testing the new updates or patches.

Support Engineer

VVDN technologies
05.2018 - 08.2020
  • This project is a combination of hardware and software used to monitor and administer a computer network or networks. The controllers are network devices, which will control and manage the devices and send/receives the information from the server on behalf of the devices.
  • Launching Amazon EC2 Cloud Instances using Amazon Web Services (Linux/ Ubuntu/RHEL) and Configuring launched instances with respect to specific applications.
  • Installed application on AWS EC2 instances and configured the storage on S3 buckets.
  • Performed S3 buckets creation, policies and also on the IAM role based polices and customizing the JSON template.
  • Implemented and maintained the monitoring and alerting of production and corporate servers/storage using AWS Cloud watch.
  • Installing Appdynamics on the all servers
  • Monitoring Appagent and machineagent on the servers by using monitoring tool Appdynamics
  • Patching the servers by using system manager and running the aws inspector for the servers to check vulnerabilities
  • Creating the vpc subnet route tables on required environment
  • Creating the vpc peering between the environments
  • Creating the cloudwatch dashboard
  • Creating the Ami and copying the ami in different regions and environment
  • Creating the internal load balancer and external load balancer
  • Raising the Acm certs and attaching to the load balancer
  • Mapping the Dns in route53
  • Install, upgrade, delete and query packages in system
  • Problem analysis and Troubleshooting.
  • Implementing Dockarization (Docker) for applications lunching containers and images .
  • Launching Amazon EC2 Cloud Instances using Amazon Web Services (Linux/ Ubuntu/RHEL) and Configuring launched instances with respect to specific applications.
  • Installed application on AWS EC2 instances and also configured the storage on S3 buckets.
  • Performed S3 buckets creation, policies and also on the IAM role based polices and customizing the JSON template.
  • Implemented and maintained the monitoring and alerting of production and corporate servers/storage using AWS Cloud watch.
  • Installing Appdynamics on the all servers
  • Monitoring Appagent and machineagent on the servers by using monitoring tool Appdynamics
  • Patching the servers by using system manager and running the aws inspector for the servers to check vulnerabilities
  • Install, upgrade, delete and query packages in system
  • Problem analysis and Troubleshooting.
  • Environment: Amazon Web Services, IAM, S3, cloud watch, Maven, Git, Docker, Apache HTTPD, Apache Tomcat, Jenkins, etc.

Education

Bachelor of Science - Computer Science

Rama Chandra College of Engineering
Andhra Pradesh,India

Skills

  • Core Skills: Production Support,AWS, Linux ,jira
  • Cloud Platform: AWS
  • Configuration Management/Container tools: Docker Kubernetes
  • Database: MSSQL
  • Build Tools: Jenkins, Maven
  • Version Control Tools: GIT
  • Web Servers: Apache, Tomcat
  • Languages/Scripts: Shell
  • Operating Systems: Linux, Windows

Timeline

Senior Support Engineer

Qvantel pvt lmt
03.2023 - Current

Senior Support Engineer

Pitney bowes
08.2020 - 08.2022

Support Engineer

VVDN technologies
05.2018 - 08.2020

Bachelor of Science - Computer Science

Rama Chandra College of Engineering

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