Ramakrishna Kaparthi
Accounts receivable specialist
Hyderabad
Summary
To work in an exemplary organization where I can work honestly towards accomplishing the organizational goals and rendering my skills and talent for growth of the organization, and in the process gaining by learning something new from experience in the organization..
Overview
4
4
years of professional experience
Work History
Process Developer
Penske
07.2021 - Current
- Currently working as a Process Developer and responsible for a high-risk-oriented Accounts Receivable (collections and dispute management) team at Penske (under Genpact roles) from July 2021 to the present.
- Working with the high-risk-oriented Accounts Receivable Team.
- Also undertook a few new transaction activities from customers.
- Currently involved in the automation of a few activities.
- Uploading invoices into different SAP portals.
- Working with customer care queries and resolving disputes in invoicing.
- Career Summary:
- Since July 2021, I have been working as a Process Developer for the Penske Billing Team.
- Key Responsibilities:
- Managing the billing submissions, which generate revenue worth $300 million per month.
- Root Cause Analysis (RCA) of blockages affecting Business Metrics.
- Responsible for addressing customer escalations and action plans.
- Mentoring, coaching, and training for new hires.
- Customer Management - Relationship with the customer, and handling all escalations and exceptions.
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Developed new processes for increased production capacity and improved product quality.
- Trained new employees on established processes, ensuring consistent performance across the team.
- Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.
Education
B.Sc( MSca) -
Srinidhi Degree & pg college
01.2014
Skills
- Online Trainings in Genpact –Excel and MS access
- Familiar with Email writing
Lean six sigma
Project coordination
Process mapping
Accomplishments
- Awarded as Star of the Month, super star in the span of one year for the performance at Genpact.
- Attended few Training programs conducted by Genpact Org.
- Got individual excellence award during customer visit.
- Successfully transaction of multiple activities and cross trained team on those activities.
Domain Expertise
- Root Cause Analysis of blockages affecting Business Metrics
- Flawless execution with quality & TAT.
- Keen eye to detail which ensure effective results.
- Has working knowledge in
- Application Usage -IBM tools(As400)
- Microsoft office-Microsoft Excel & MS-Access & Power Point.
Strengths
- Ambitious & skilful with good interpersonal & relationship management skills
- Well adaptive towards corporate culture and behaviour & ability to work under pressure
- Quick learner and good at reproducing and applying techniques
- A good team player with an ability to lead a team by example and motivate them to achieve desired objectives
- Able to take the responsibility . Trust worthy
- Good written and verbal skills
Timeline
Process Developer
Penske
07.2021 - Current
B.Sc( MSca) -
Srinidhi Degree & pg college