SUKANYA VILESH ACHARYA

ADS CONTENT AND QUALITY OPERATIONS

• Provided resolution to maintain standards of quality
• Reviewed content and provide resolution based on prescribed guidelines
• Recognized trends and patterns and raise issues timely
• Provided insights to help improve support to users
• Maintained thorough understanding of process and policies.
• Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.

ADS CONTENT AND QUALITY OPERATIONS

• Provided resolution to maintain standards of quality
• Reviewed content and provide resolution based on prescribed guidelines
• Recognized trends and patterns and raise issues timely
• Provided insights to help improve support to users
• Maintained thorough understanding of process and policies.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.

• Worked in VDP-Quality Assurance Department in Manipal Unit-4
• Effectively communicated and collaborated with the team in order to meet the departmental goals
• Offered friendly and efficient customer service, and handled challenging situations easily.